GERALDINE ESCAMILLA
Lancaster,CA
Summary
Detail-oriented operations and customer service professional with experience coordinating requests, processing documentation, and resolving order and billing issues in regulated environments. Skilled in investigating customer concerns, maintaining accurate records, and communicating across departments to ensure timely resolution of requests. Experienced using computer systems to track information, analyze requirements, and support operational processes. Recognized for strong communication, organization, and ability to manage repetitive administrative tasks while maintaining accuracy and compliance with established procedures.
Overview
9
9
years of professional experience
Work History
Medicare Customer Service Representative
IEHP
Rancho Cucamonga, CA
03.2024 - Current
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Coordinated delivery schedules with third-party vendors for timely shipping of durable medical equipment orders.
- Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
- Acted as liaison between business department, billers and third party payers in resolving billing and reimbursement accuracy.
- Participated in team meetings to discuss best practices for responding to customer inquiries.
- Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
Child Care Coordinator
Premier Healthcare Services
, CA
12.2021 - Current
- Communicated with administrative staff and instructors to coordinate planning, attendance tracking, and updates.
- Participated in meetings with parents or guardians concerning their child's progress or behavioral issues.
- Monitored student progress and assisted students and teachers with resolving problems.
IT Project Coordinator
Guess? Inc
Los Angeles, CA
10.2016 - 04.2020
- Owned control over end-to-end management and execution of IT project operations within a time constraint.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Formulated effective solutions to meet client needs for functionality, scalability, and performance by collaborating with software development and testing team members.
- Drove informed decision-making in creating and monitoring reports via Bugzilla.
- Accelerated business processes by assisting roll-outs across business enterprise, including software upgrade.
- Streamlined operational process by coordinating with vendors to locate replacement components and resolve issues.
- Provided support to non-technical individuals by explaining technical information in clear terms.
- Coordinated with suppliers to ensure timely delivery of stock items.
- Evaluated overall performance by processing weekly requests for technical assistance on wide range of issues related to XSTORE and RELATE.
- Participated in physical inventory counts to keep information accurate and current.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Increased operational processes by updating, retrieving, modifying, and manipulating data for close analysis of SQL database.
Education
GED -
Marengo Educational Center
Skills
- Strategic Project Planning
- Order processing
- Customer Satisfaction & Retention
- Vendor coordination
- Database Management
- Reporting & Documentation
- Regulatory Compliance
- Process Improvements
- CMS Guidelines
- Call Metrics
- Time management
Timeline
Medicare Customer Service Representative
IEHP
03.2024 - Current
Child Care Coordinator
Premier Healthcare Services
12.2021 - Current
IT Project Coordinator
Guess? Inc
10.2016 - 04.2020
GED -
Marengo Educational Center