GERALDINE GARCIA
Sunny Isles Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate about working with children and providing a better future. Detail-oriented, highly organized individual with experience in customer service, data entry, and office management. Exceptional leadership skills and experience in team building and training. Hardworking and focused with great time-management skills.
Overview
9
9
years of professional experience
Work History
Community Health Worker
Jackson Memorial Hospital
05.2024 - Current
- Assisted Nurse Navigators in monitoring patients' hypertension and diabetes.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Provided education to patients adjusted to their level of understanding.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Provided patients with the necessary equipment to monitor their specific health conditions.
- Conducted postpartum depression screening using the Edinburgh Postnatal Depression Scale screening tool and connected patients to licensed mental health therapists.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
- Monitored 200+ patients, connected them to multiple community resources, and provided transportation.
Server Assistant
Four Seasons Hotel
12.2023 - Current
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Fulfilled customers' needs by refilling drinks, providing condiments, and addressing concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Optimized efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Maintained professionalism with high-profile customers.
- Adapted to holidays with a high volume of customers and serviced 14 tables while supporting other staff.
Assistant
Sunny Isles Beach Vacation Inc
01.2016 - Current
- Produced and distributed team newsletters, email updates and other forms of communications
- Preformed all aspects of operations for organization, providing direct support to customers
- Collaborated in team collaboration initiatives to plan for company’s future growth
- Managed phone calls from clients when owner was unavailable and provided informative answers to questions.
- Managed and completed paperwork and overall office administration operations.
Pool Attendant
Four Seasons Hotel
05.2022 - 12.2023
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Moved umbrellas and lounge chairs at the request of guests.
- Maintained a professional relationship with guests as well as their families.
- Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
- Supported the Food and Beverage department by taking orders, and delivering and picking up food.
- Serviced high-profile guests.
- Adhered to Forbes standards.
- Serviced three different pools and 30 different cabanas on busy days.
Pool Supervisor
Boucher Brothers
06.2020 - 01.2022
- Moved up to a supervisor position in less than six months.
- Monitored four pool areas for violations and potentially hazardous situations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new employees for pool and beach.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed training, task, and process guidelines and communicated clear and concise directions to employees.
- Processed end-of-day recap emails as well as budget.
- Supported the beach in setting up and breaking down when needed.
- Addressed employee's concerns and connected with higher-ups to make necessary changes.
Cashier
Milam’s Market
08.2018 - 01.2020
- Troubleshot and resolved issues with cash registers, card scanners, and printers
- Verified customer identification for alcohol or tobacco purchases
- Inspected items for damage and reported issues to the supervisor to return unsalable merchandise and obtained replacements for customers
- Trained new team members in cash register operation
- Packaged items and bagged purchases properly to prevent merchandise breakage
- Sanitized counters and conveyor belts to remove debris and maintain cleanliness.
- Handled cash with high accuracy and took care to check bills for fraud.
Volunteer
City Of Sunny Isles Beach
04.2017 - 11.2019
- Collaborated with others to discuss new event opportunities
- Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff
- Volunteered over 414 hours with the organization helping with setting up as well as execution of events
- Kept facilities organized, clean, and well-maintained to best meet program needs
- Welcomed guests and answered questions to provide excellent customer service
- Removed trash and debris from parks and other public locations.
- Supervised children during events.
Education
Bachelor of Science - Psychology
Florida International University
Miami, FL04.2025
Associate of Arts - Psychology
Miami Dade College
Miami, FL04.2022
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL2020
Skills
- Flexible and Adaptable
- Planning and Coordination
- Problem-Solving
- Teamwork and Collaboration
- Organization and Time Management
- Data Entry
- Group and individual instruction
- Verbal and Written Communication
- Microsoft Tools
- Training Employees
- Staff Management
Languages
Spanish
Native or Bilingual
Timeline
Community Health Worker
Jackson Memorial Hospital
05.2024 - Current
Server Assistant
Four Seasons Hotel
12.2023 - Current
Pool Attendant
Four Seasons Hotel
05.2022 - 12.2023
Pool Supervisor
Boucher Brothers
06.2020 - 01.2022
Cashier
Milam’s Market
08.2018 - 01.2020
Volunteer
City Of Sunny Isles Beach
04.2017 - 11.2019
Assistant
Sunny Isles Beach Vacation Inc
01.2016 - Current
Bachelor of Science - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Alonzo And Tracy Mourning High School
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