Geraldine Gonzalez
Bussines Assistant
Nashville,TN
Summary
Enthusiastic assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
1
1
Language
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Bussines Assitant
Heartland Dental LLC
Franklin, TN
03.2018 - Current
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Front Desk
Hallmark Dental
Orlando, FL
12.2016 - 03.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage.
Assistant Manager
1180 Vacation Resort
Kissimmee, FL
08.2015 - 02.2016
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, to promote quick remediation.
Assistant Producer
Union Radio Media
Valencia, Venezuela
05.2012 - 05.2015
- Operated sound recording equipment to capture and document broadcasts for analysis.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Informed audience about events, general PSAs and music titles and artists.
- Coordinated with producers and on-air talent to create program content, new ideas and segments.
- Generated leads through cold calling, networking and social media.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Assistant Producer
Festival Full Reverberancia
Maracay, Venezuela
03.2011 - 02.2014
- Developed project budgets and managed production costs.
- Identified target audience and created sales funnel.
- Followed up with customers after sale to maximize satisfaction.
- Orchestrated license agreements for music and footage, talent releases and distribution contracts.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Selected and ordered décor and event materials.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Coordinated schedules and timelines for all events.
Education
Bachelor of Science - Social Communication Mention Audiovisual
Universidad Arturo Michelena
Valencia, Venezuela 02.2009 - 06.2015
Skills
Relationship building
undefinedTimeline
Bussines Assitant
Heartland Dental LLC
03.2018 - Current
Front Desk
Hallmark Dental
12.2016 - 03.2018
Assistant Manager
1180 Vacation Resort
08.2015 - 02.2016
Assistant Producer
Union Radio Media
05.2012 - 05.2015
Assistant Producer
Festival Full Reverberancia
03.2011 - 02.2014
Bachelor of Science - Social Communication Mention Audiovisual
Universidad Arturo Michelena
02.2009 - 06.2015
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