Geraldine G. Griffie
Aurora,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Great Customer Service position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Crew Member
MacDaddy's
Denver, Colorado
02.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
Captioning Agent
CaptionCall
Henderson, NV
10.2019 - Current
- Conducted transcription for legal proceedings, public service events and corporate meetings.
- Generated error-free transcripts with skilled capturing and proofreading.
- Noted conversations and activities in shorthand for later conversion to full text.
- Recounted previously recorded information to provide reference for proposed question or subject matter.
Caretaker
Joan S. Penarubia
Aurora, CO
12.2019 - 02.2023
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Built positive professional tenant relationships for high satisfaction levels.
Gifting Agent/Host
Take A Break Travel
Las Vegas, NV
03.2018 - 11.2018
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories
- Guided groups of up to 50 people on scheduled tours
- Built personal relationships with guests to promote positive experiences
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences
- Planned and executed efficient tour routes by using maps and other navigational tools
- Furnished customers with unique experiences by developing and creating new tour routes
- Established positive relationships with tour members through fun and engaging conversation
- Utilized effective communication and problem-solving skills to quickly resolve customer issues
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance
Sub-Contractor
Maui Wowi
Birmingham, AL
04.2014 - 09.2015
- Prepared and served juices and blended drinks.
- Explained product details to share ingredients, allergens or preparation methods.
- Maintained, operated, set up and cleaned food preparation equipment.
- Took customer orders and accurately processed in system.
- Operated POS system for quick order entry and cash drawer accuracy.
- Created quality beverages for customers following recipes and presentation standards.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
- Accurately operated cash register to process customer payments.
Cashier/Server
Novecento Pizzeria
Las Vegas, NV
05.2013 - 02.2014
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business.
- Restocked and organized merchandise in front lanes
- Built relationships with customers to encourage repeat business
- Assisted customers with returns, refunds and resolving transaction issues
- Checked personal identifications during alcohol and tobacco sales
Territory Manager
Premier Concepts, LLC
Bentonville, AR
09.2008 - 12.2010
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Attended trade shows and industry events to promote company products and services.
- Spearheaded successful sales strategies for existing and new products across specified territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Managed over 300 accounts within 7 territory location.
Front Desk Agent
Hampton Inn & Suites Hotel
Henderson, NV
01.2008 - 09.2008
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained clean and organized front desk areas to uphold polished company image.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Certificate Of Completion - Airline/Travel
Northwest Business School
Portland, OR10.1998
High School Diploma -
Mira Loma High School
Sacramento, CA05.1986
Graduate/Certificate Of Completion - Basic & Advance Self Development/Modeling
John Robert Powers
Agana, Guam04.1984
Skills
- Time Management
- Verbal and Written Communication
- Product Promotion
- Sales Expertise
- Supplies Monitoring and Restocking
- Hospitality Service Expertise
- Teamwork and Collaboration
- Machine Operation
- Willingness to Learn
- Workplace Efficiency
- Operate Cash Register
- Heavy Lifting
- Positive Company Representation
- Dependable and Cooperative
- Warehousing functions
American Sign Language
I learned how to sign language at home since I was about 9 yrs old because I had an older sibling who was born deaf. So as I grew up I learned more each time and by the time I was of age to really understand that having a deaf sibling was the only way to communicate and understand her needs as well as her understanding my needs. It gave me an opportunity to communicate in the real world with those that are less fortunate than I was, the Deaf, Hard Of Hearing & Impaired.
Languages
English
Full Professional
Timeline
Crew Member
MacDaddy's
02.2023 - Current
Caretaker
Joan S. Penarubia
12.2019 - 02.2023
Captioning Agent
CaptionCall
10.2019 - Current
Gifting Agent/Host
Take A Break Travel
03.2018 - 11.2018
Sub-Contractor
Maui Wowi
04.2014 - 09.2015
Cashier/Server
Novecento Pizzeria
05.2013 - 02.2014
Territory Manager
Premier Concepts, LLC
09.2008 - 12.2010
Front Desk Agent
Hampton Inn & Suites Hotel
01.2008 - 09.2008
Certificate Of Completion - Airline/Travel
Northwest Business School
High School Diploma -
Mira Loma High School
Graduate/Certificate Of Completion - Basic & Advance Self Development/Modeling
John Robert Powers
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