Geraldine Gunning
St.charlea,United States
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Lead Hostess
Pasta House Company
01.2023 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Documented reservations and communicated changes to guests.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Restaurant Hostess
Hostess
03.2019 - Current
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
Florissant Valley
North Counity01.1968
Skills
- Time Estimates
- Table Setting Arrangements
- Reservation Planning
- Dining Reservations
- Plates Presentation
- Table Bussing
- Reservation Documentation
- Special Requests
- Dining Room Monitoring
- Buffet Setup and Takedown
- Price Memorization
- Reservation Coordination
- To-Go Order Preparation
- Dining Area Maintenance
- Guest Flow
- Guest Experience Management
- Check Payment Processing
- Menu Memorization
- Dining Room Management
- Guest Inquiries
- High-Volume Dining
- Customer Needs Assessments
- Impression Management
- Good Listening Skills
- Ordering Procedures
- Patron Support
Timeline
Lead Hostess
Pasta House Company
01.2023 - Current
Restaurant Hostess
Hostess
03.2019 - Current
Florissant Valley
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