Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Lead Hostess
Pasta House Company
2023.01 - Current
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Answered customer questions about hours, seating and menu information.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Used cash registers and credit card machines to cash out customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Collected information from arriving customers to seat groups or place them on waitlist.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Informed servers of newly seated parties for speedy service.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Assisted managers with quickly resolving service- and food-related issues.
Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Documented reservations and communicated changes to guests.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Restaurant Hostess
Hostess
2019.03 - Current
Answered customer questions about hours, seating and menu information.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Collected information from arriving customers to seat groups or place them on waitlist.
Education
Florissant Valley
North Counity
01.1968
Skills
Time Estimates
Table Setting Arrangements
Reservation Planning
Dining Reservations
Plates Presentation
Table Bussing
Reservation Documentation
Special Requests
Dining Room Monitoring
Buffet Setup and Takedown
Price Memorization
Reservation Coordination
To-Go Order Preparation
Dining Area Maintenance
Guest Flow
Guest Experience Management
Check Payment Processing
Menu Memorization
Dining Room Management
Guest Inquiries
High-Volume Dining
Customer Needs Assessments
Impression Management
Good Listening Skills
Ordering Procedures
Patron Support
Timeline
Lead Hostess
Pasta House Company
2023.01 - Current
Restaurant Hostess
Hostess
2019.03 - Current
Florissant Valley
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