Geraldine Hiers
Orange Park,FL
Summary
Driven by a results-focused approach, I leveraged my problem-solving and organizational skills at Prudential Insurance Company to enhance billing accuracy and improve customer satisfaction. My background in diverse roles, including medical administration and payroll, showcases my adaptability and commitment to excellence, underpinned by a strong foundation in customer service and teamwork.
Overview
39
39
years of professional experience
Work History
Medical Receptionist/Administrator
Podiatry Office
Jacksonville, FL
10.2021 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documents.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Improved workflow efficiency, organizing back-office supplies and equipment.
Stay at Home Mom
Hiers House
Orange Park, FL
04.2001 - Current
Payroll Specialist
Modis Professional Services Inc.
Jacksonville, FL
06.1998 - 03.2001
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
Billing Specialist
Prudential Insurance Company
Horsham, PA
09.1989 - 09.1997
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Florist
Flowers by Kourtney Scott
Philadelphia, PA
01.1986 - 09.1989
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
Education
Certificate - Childhood Early Learning
La Petit Academy
Fleming Island, FL05.2017
High School Diploma -
Archbishop Wood High School
Warminster, PA05.1988
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Excellent Communication
- Computer Skills
- Organizational Skills
- Active Listening
- Problem Resolution
- Verbal Communication
Timeline
Medical Receptionist/Administrator
Podiatry Office
10.2021 - 01.2024
Stay at Home Mom
Hiers House
04.2001 - Current
Payroll Specialist
Modis Professional Services Inc.
06.1998 - 03.2001
Billing Specialist
Prudential Insurance Company
09.1989 - 09.1997
Florist
Flowers by Kourtney Scott
01.1986 - 09.1989
Certificate - Childhood Early Learning
La Petit Academy
High School Diploma -
Archbishop Wood High School
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