Summary
Overview
Work History
Education
Skills
Timeline

Geraldine Hiers

Orange Park,FL

Summary

Driven by a results-focused approach, I leveraged my problem-solving and organizational skills at Prudential Insurance Company to enhance billing accuracy and improve customer satisfaction. My background in diverse roles, including medical administration and payroll, showcases my adaptability and commitment to excellence, underpinned by a strong foundation in customer service and teamwork.

Overview

39
39
years of professional experience

Work History

Stay at Home Mom

Hiers House
04.2001 - Current

Medical Receptionist/Administrator

Podiatry Office
10.2021 - 01.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Supported office staff and operational requirements with administrative tasks.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Improved workflow efficiency, organizing back-office supplies and equipment.

Payroll Specialist

Modis Professional Services Inc.
06.1998 - 03.2001
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
  • Reviewed time records for [Number] employees to verify accuracy of information.

AR Billing Specialist

Prudential Insurance Company
09.1989 - 09.1997
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.

Florist

Flowers by Kourtney Scott
01.1986 - 09.1989
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Maintained fresh inventory through proper rotation, storage, and display methods.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Provided customers with care directions for flower arrangements.

Education

No Degree - Childhood Early Learning Certificate

La Petit Academy, Fleming Island, FL
05.2017

High School Diploma -

Archbishop Wood High School, Warminster, PA
05.1988

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Active Listening
  • Problem Resolution
  • Verbal Communication

Timeline

Medical Receptionist/Administrator - Podiatry Office
10.2021 - 01.2024
Stay at Home Mom - Hiers House
04.2001 - Current
Payroll Specialist - Modis Professional Services Inc.
06.1998 - 03.2001
AR Billing Specialist - Prudential Insurance Company
09.1989 - 09.1997
Florist - Flowers by Kourtney Scott
01.1986 - 09.1989
La Petit Academy - No Degree, Childhood Early Learning Certificate
Archbishop Wood High School - High School Diploma,

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