Geraldine Jackson
Lavon,TX
Summary
Dynamic Administrative and Customer Care Professional with a proven track record of enhancing operational efficiency in healthcare environments. Specialized expertise in EHR data entry, patient appointment scheduling, and maintaining HIPAA compliance underscores a steadfast commitment to confidentiality and high-quality service delivery. Exceptional organizational skills and effective communication facilitate seamless support for diverse teams, while adept multitasking capabilities ensure optimal performance in fast-paced settings. Eager to leverage this comprehensive skill set to foster strong relationships with clients and colleagues in a dynamic hospital or medical office environment.
Overview
8
8
years of professional experience
Work History
Inclusion Specialist
Community Trails Middle School
07.2024 - Current
- Collaborated with healthcare professionals (speech therapists, OTs, SPEDs) to implement individualized strategies tailored to specific student needs.
- Applied expertise in autism and sensory processing to enhance behavior management plans.
- Developed and delivered training sessions for staff on best practices for supporting diverse learners.
- Engaged in regular communication with families to provide updates and gather feedback on student progress.
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
Customer Care Agent
Churchill Mortgage
03.2020 - 10.2023
- Managed high-volume calls, documenting interactions with accuracy akin to medical call triage.
- Directed inquiries to specialists, optimizing patient scheduling and intake processes.
- Resolved client issues with professionalism, demonstrating patience and discretion.
- Safeguarded sensitive customer data, ensuring confidentiality in compliance with GLBA Privacy Notice, similar to HIPAA.
Administrative Assistant
NRTT
01.2020 - 02.2023
- Reconciled accounts in QuickBooks and supported accurate financial reporting.
- Drafted and edited correspondence, reports, and internal documents.
- Provided full clerical support, including phone handling, meeting scheduling, and issue resolution.
- Supported front-office operations in a fast-paced, deadline-driven environment.
Property Tax Portfolio Manager
Hill Bowlby, LLC
01.2018 - 12.2019
- Researched data on commercial properties and created valuation reports.
- Filed property tax appeals and tracked deadlines.
- Demonstrated accuracy and attention to detail in documentation.
Education
Diploma -
Woodlawn High School
Skills
- Trained in American Heart Association CPR
- Stop the Bleed(American College of Surgeons)
- Data Entry into EHR Systems (Epic, Cerner, legacy military systems)
- HIPAA Compliance & Document Handling
- Medical Records Management
- Microsoft Office (Word, Excel, Outlook)
- Adaptability in Dynamic Settings
- Office administration
- Data entry
- Computer skills
Timeline
Inclusion Specialist
Community Trails Middle School
07.2024 - Current
Customer Care Agent
Churchill Mortgage
03.2020 - 10.2023
Administrative Assistant
NRTT
01.2020 - 02.2023
Property Tax Portfolio Manager
Hill Bowlby, LLC
01.2018 - 12.2019
Diploma -
Woodlawn High School
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