Geraldine Jaudon
Farmingdale,NY
Summary
To obtain a meaningful career in the customer service Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles
01.2020 - Current
- Provide customer service and support related to vehicle registration and renewal
- Process vehicle registration and renewal applications
- Answer customer inquiries about vehicle registration and renewal
- Ensure all documentation is completed accurately and in a timely manner
- Maintain accurate records of all vehicle transactions
- Provide information and assistance to customers regarding vehicle laws and regulations
- Handle customer complaints in a professional and courteous manner
- Maintain a professional and friendly demeanor at all times
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Audit Clerk -
- Verify records and transactions of other MVRS , cashier repot totals and making we are balanced for office everyday.
- Use computer software to input numbers.
- Check records for accuracy, often several times.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Compute totals using adding machines or calculators.
- Compare results with recorded entries.
- Properly code documents.
- Prepare trial balances of books.
Baggage Service Office
JetBlue Airways, JFK Airport
05.2011 - Current
- Responsibilities include the baggage service office assisting Customers who come in With their lost and delayed baggage.
- Fielded customer complaints and comments about baggage services.
- Processed and secured unclaimed luggage.
- Logged bags and flights upon arrival to airport or baggage areas.
- Greeted passengers in claim area and helped retrieve luggage.
- Updated records when lost, delayed or pilfered bags were found.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Observed safety and privacy procedures in handling passengers' property.
- Assisted customers with luggage issues such as delayed and missing luggage while maintaining calm and personable demeanor.
- Helped train new incoming employees
Education
Bachelor of Arts - Psychology
Excelsior University
Albany, NYAssociates - Early childhood
Kings Borough Community College
06.2013
Skills
- Computer Skills:
- Microsoft word, Microsoft Excel, Microsoft Outlook
- Accounts Payable and Accounts Receivable
- Vehicle Systems
Languages
French , creole
Native or Bilingual
Timeline
Motor Vehicle Representative
Department Of Motor Vehicles
01.2020 - Current
Baggage Service Office
JetBlue Airways, JFK Airport
05.2011 - Current
Bachelor of Arts - Psychology
Excelsior University
Associates - Early childhood
Kings Borough Community College
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