Geraldine Jordan
Visalia,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Infinity Hospitality Management
09.2022 - 02.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Front Desk Receptionist
Tharaldson Hospitality
05.2022 - 09.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Breakfast Attendant
Tharaldson Hospitality
06.2021 - 09.2022
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
Education
Associate of Business Administration - Licensed Vocational Nursing
San Joaquin Valley College
Visalia, CAAssociate of Science - Business Administration
San Joaquin Valley College
Visalia, CA06.2023
High School Diploma -
Saint Paul College Foundation
Cebu City, Philippines03.2001
Skills
- Information Protection
- Room Assignments
- Safety and Security Procedures
- Report Generation
- Guest Relations
- Transportation Information
- Front Office Support
- Credit and Cash Payments
- Registration Processing
Certification
- Heartcode BLS, First Aid Certificate/CPR
Languages
English
Full Professional
Tagalog
Full Professional
Cebuano
Full Professional
Timeline
Front Desk Agent
Infinity Hospitality Management
09.2022 - 02.2024
Front Desk Receptionist
Tharaldson Hospitality
05.2022 - 09.2023
Breakfast Attendant
Tharaldson Hospitality
06.2021 - 09.2022
Associate of Business Administration - Licensed Vocational Nursing
San Joaquin Valley College
Associate of Science - Business Administration
San Joaquin Valley College
High School Diploma -
Saint Paul College Foundation
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