Geraldine Longoria
Summary
Organized and dependable candidate successful at duty priorities with a positive attitude. Willingness to learn and apply to work detail to succeed in a timely manner. Customer satisfaction is a prize.
Overview
40
40
years of professional experience
Work History
Front Desk Receptionist
Anthony's Aveda Concept Salon & Spa
09.2014 - Current
- Assisted management in implementing new policies
- Answered multi-line phone system
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Collected payments, processed transactions and updated relevant records.
- Excellent communication skills, both verbal and written.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Welcomed customers with friendly greeting and answered general questions.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Nail Technician
Coiffures Of Country Club
11.1992 - 09.1998
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Grew repeat client base through effective marketing and customer service.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Educated clients on proper use of salon products.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Cleaned and sanitized tools and equipment before each client.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered personalized services according to needs and preferences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
Pharmacy Technician
Prescription Center
08.1987 - 12.1993
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
Food Handler/Crewleader
Whataburger
08.1984 - 11.1991
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Pushed, pulled and transported large loads and objects.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Organized and re-stocked various stations and self-service items.
- Adhered strictly to company policies regarding uniform standards, personal hygiene, and sanitation practices for optimal food safety conditions.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Received consistently positive feedback from customers regarding the quality and presentation of prepared dishes.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Guaranteed customer satisfaction by quickly delivering orders.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Worked closely with management to identify areas for improvement within the kitchen operations, leading to increased efficiency and productivity.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Stocked and rotated food items according to expiration dates.
- Trained new staff on food preparation and safety procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Passionate about learning and committed to continual improvement. Learning management duties for preparation to want to get promoted.
- Ran a whole shift on my own numerous times with employees and did an exceptional job
Education
High School Diploma -
Gregory-Portland High School
Portland, TX05.1983
Skills
- Scheduling appointments
- Customer Service
- Telephone Etiquette
- Visitor and Customer Relations
- Task Delegation
- Cash Handling
- Office Organization
- Greeting and Seating Clients
Timeline
Front Desk Receptionist
Anthony's Aveda Concept Salon & Spa
09.2014 - Current
Nail Technician
Coiffures Of Country Club
11.1992 - 09.1998
Pharmacy Technician
Prescription Center
08.1987 - 12.1993
Food Handler/Crewleader
Whataburger
08.1984 - 11.1991
High School Diploma -
Gregory-Portland High School
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