Geraldine Lynch

• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Launched quality assurance practices for each phase of development
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Stepped in a assisted dentist chair side with 4 handed dentistry

Private Owned Clinic that practices four-hand Dentistry. Performed General Dentistry and Basic Orthodontics.

• Developed and delivered financial presentations to drive client engagement.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Negotiated and managed financial contracts with vendors and suppliers.
• Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
• Produced financial statements and reports to comply with regulations.
• Developed and maintained database of financial records for clients.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Improved patient satisfaction by providing timely and accurate financial information.
• Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
• Demonstrated strong organizational and time management skills while managing multiple projects.

A private clinic that focuses on Cosmetic and Orthodontics.

• Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Monitored customer service trends and provided insights to management team for further improvement.
• Implemented staff training programs, improving employee performance and team cohesion.
• Established relationships with key retail accounts.
• Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
• Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
• Took dental images following strict patient protection rules, applying lead aprons.
• Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
• Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
• Assisted in chair-side dental procedures by filling cavities and taking impressions.