Geraldine M. Carmona
Department of Veterans Affairs
Salinas,PR
24
years of professional experience
Compassionate healthcare professional with strong communication skills in English and Spanish. Experienced in patient care, data entry, and medical records management. Proven ability to collaborate in teams and operate independently while managing complex tasks efficiently.
Work History
Advance Medical Support Assistant
16 Years- Completed financial assessments of patients, including means tests and co-pay evaluations, to determine eligibility for services.
- Ensure re-scheduling of patients’ appointments when clinic cancellations occur.
- Complete RTC orders.
- Processed requests for patient information release.
- Complete HAS orders.
- Schedules appointments for patients. In doing so, verify all personal information and insurance information are updated and accurate.
- Enter insurance information to the patient record or ICB Buffer.
- Provides report to ensure patient needs and clinics are met.
- Assist with scheduling specialty consults
- Supervise work study candidates
- Maintain track of clinic meetings on TEAMS
- Supervisor: Rolando Nieves, (787)641-7582 ext. 244124
Human Resources Assistant/Payroll Clerk
2 Years 1 Month- Responded to phone calls and emails regarding employee benefits, time off, and payroll inquiries, ensuring timely and accurate information delivery.
- Investigated benefits, time off and payroll issues and worked with external and internal departments to resolve it.
- Investigated and resolved benefits, time off, and payroll issues by collaborating with external and internal departments, enhancing employee satisfaction.
- Informed Corporate Payroll Coordinator about necessary adjustments to employee pay and deductions.
- Created and maintains electronic employee records through various software.
Human Resources Clerk
1 Year 10 Months- Completed new hire packets.
- Ensure all new candidates were scheduled for new hire orientation.
- Scheduled new candidates for new hire orientation to facilitate smooth onboarding.
- Managed incoming phone calls for HR department.
- Complete background and social security verifications.
- Ensure all qualified employees were enrolled in the company medical insurance program, 401K and other benefits.
- Completed background and social security verifications to ensure compliance and security.
- Ensure all qualified employees were enrolled in the company medical insurance program, 401K and other benefits.
- Ensure employees required to renew health certificate were aware of due date.
- Ensure all payroll documentation was completed and signed to be processed.
- Ensure all payroll documentation was completed and signed to be processed.
- Completed filing tasks for employee records.
- Processed personnel action requests and leave of absence paperwork to maintain accurate employee records.
- Prepared new hire packets and nametags.
- Screening of applications.
- Prepare and analyze detailed reports for audits, imports, tax filings and wage verifications.
- Assist higher management with incident investigations.
- Served as translator for higher management.
- Prepare reports of workers' compensation injuries.
- Prepare and analyze detailed reports for audits, imports, tax fillings and wage verifications.
- Prepared documentation for hearing processes for the State department of labor.
- Completed employee termination paperwork and disciplinary actions.
- Coordinate drug screenings.
- Acting Human Resources Director from 2/2008 until 6/2008
- Employee of the month June 2007
Merchandise Hostess- (College Program)
8 Months- Ensured all merchandise in the store was fully stocked.
- Assist guests with any special reservation needed.
- Edited and deleted any photo that was not compliant with the attraction regulations.
- Sold photos related to the attraction.
- Completed cash register audit at the end of shift.
- Assisted management with cash vault audit.
Education
BBA - Hospitality Management
90+ Credits completed towards a bachelor’s degree.
Certificate - International Cuisine
Skills
- Medical billing experience
- Patient communication
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Patient scheduling
- Organizational development
- Insurance verification
Trainings
HIPPA, Infection Control, Cultural Diversity, Care, Emergency Management, Maximizing your relationship with your boss, Choosing Civility, Ethics in healthcare, Business rules, OIG Crime awareness, Soft Skills, Prevention of Sexual Harassment, Privacy Awareness, NO FEAR act, Security awareness and rules of behavior, Make appointment, recall reminder, Ethics most wanted, Compliance and business integrity awareness, Privacy and information security awareness rules of behavior, Privacy awareness training and Cultural competency. Certificate in Medical terminology obtain in 2010.
Tips
- Fully bilingual (English and Spanish), Knowledge in Microsoft word, excel, power point, publisher and outlook.
- References available upon request.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Advance Medical Support Assistant
Department of Veterans Affairs
08.2010 - CurrentRead More
Human Resources Assistant/Payroll Clerk
Holiday Inn Stamford Downtown
09.2006 - 10.2008Read More
Human Resources Clerk
InterContinental Hotel Resort and Casino
10.2004 - 08.2006Read More
Merchandise Hostess- (College Program)
Disney Hollywood Studios
05.2002 - 01.2003Read More
Escuela Hotelera San Juan
Certificate from International Cuisine
Read More
Universidad del Este
BBA from Hospitality Management
Read More