Overview
Work History
Education
Skills
Certification
Timeline
Generic
Geraldine Mutin

Geraldine Mutin

Georgetown,TX

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Consultant

Fedex Office and Print Shop
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Shift Supervisor

Walgreens
01.2020 - 10.2021
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Regulated pricing, inventory count and supply during shift hours.

Shift Supervisor

CVS Pharmacy
11.2018 - 01.2020
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Regulated pricing, inventory count and supply during shift hours.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Overnight Stock Associate

Walmart
05.2016 - 06.2018
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Performed regular cycle counts and inventory audits.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

General Manager

KFC
05.2016 - 06.2018
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

General Manager

Family Dollar
07.2013 - 05.2016
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Education

High School Diploma -

Marion Abramson Sr High
05.1993

Skills

  • Staff Management
  • Inventory control and record keeping
  • Cash handling expertise
  • Operations management
  • Staff Scheduling
  • Safety understanding
  • Strategic planning

Certification

  • Licensed Pharmacy TechnicianTrainee

Timeline

Shift Supervisor

Walgreens
01.2020 - 10.2021

Shift Supervisor

CVS Pharmacy
11.2018 - 01.2020

Overnight Stock Associate

Walmart
05.2016 - 06.2018

General Manager

KFC
05.2016 - 06.2018

General Manager

Family Dollar
07.2013 - 05.2016

Sales Consultant

Fedex Office and Print Shop

High School Diploma -

Marion Abramson Sr High

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Geraldine Mutin