Geraldine Pierrelouis
Fort Lauderdale,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Busser
Yardbird Southern Table & Bar
02.2018 - 07.2020
- Help cleaning table as fast as possible, helping running food, help server with their need.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Answered customer questions about food and beverage items and assisted with menu selections.
Sales Clerk
Family Dollar
04.2017 - 01.2018
- Lay out, build, test, troubleshoot, repair, and modify product displays; Apply principles and theories of product output; Receive and distribute Inventory; Check out and returns at registers.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Contributed to store profitability through diligent cost control measures and loss prevention strategies.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
Customer Service
Global Caribbean Partners
01.2017 - 07.2017
- Part Time, Online) Greet guests and assist with personal services via on-line; Take messages, arrange business services and/or entertainment; Monitor members request, finalize and file outcome;
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Server
Atlantic Chinese Restaurant
02.2016 - 12.2016
- Greet customers and assist with seating; Apply principles and theories of electronics and electrical circuitry; Plan and Organize private events.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Warehouse Worker
Amazon
08.2020 - 07.2022
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Completed cycle counts and monthly inventory.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Education
High School Diploma -
North Miami Senior High SchoolPhysical Therapist in Physical Therapist
Broward County College
Coconut Creek, FLSkills
- CASH (2 years)
- EXCEL (2 years)
- MICROSOFT POWERPOINT (3 years)
- MICROSOFT WORD (3 years)
- POWERPOINT (4 years)
- Food Service
- Crew Member
- Customer Service
- Host/Hostess
- Busser
- Restaurant Experience
- Kitchen Experience
- Food Safety
- Cooking
- Serving Experience
- Upselling
- Food Preparation
- Food Production
- POS
- Customer service
- Sales
- Retail Sales
- Food Handling
- Cleaning Experience
- Complaint Resolution
- Data Entry
- Money Handling Abilities
- Customer Relations
- Active Listening
- Shipping Procedures Understanding
- Call Center Operations
- Microsoft Outlook
- Software CRM System Proficiency
- POS Systems Expert
- Live Chat Support
- Quality Assurance
- Performance Metrics
- Account Updating
- Documentation
Certification
food handler certificate
Additional Information
SKILLS: Microsoft Word, Microsoft PowerPoint, Excel, Cash Registers, Fax and Photo Copiers
Languages
English
French
Personal Information
Title: Sales Clerk, customer service agent.
Timeline
Customer Service Representative
Teleperformance
08.2022 - Current
Warehouse Worker
Amazon
08.2020 - 07.2022
Busser
Yardbird Southern Table & Bar
02.2018 - 07.2020
Sales Clerk
Family Dollar
04.2017 - 01.2018
Customer Service
Global Caribbean Partners
01.2017 - 07.2017
Server
Atlantic Chinese Restaurant
02.2016 - 12.2016
High School Diploma -
North Miami Senior High SchoolPhysical Therapist in Physical Therapist
Broward County College
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