Geraldine Plata
Detroit,MI
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 25 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Secretary
Bartech Staffing
04.1999 - 10.2008
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened visitors and issued badges to maintain safety and security.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Quality Control Specialist
General Dynamics Land Systems
08.1987 - 09.1996
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and maintained several databases to track statistical data.
- Updated inspection journals and daily summary logs with quality-related data.
- Planned and implemented performance improvement and quality assurance programs.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Instructed vendors or contractors on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Implemented process improvements to increase productivity in quality assurance operations.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Administrative Secretary
General Dynamics Land Systems
10.1985 - 08.1987
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Conducted research to assist with routine tasks and special projects.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and updated records and files to maintain document compliance
Education
Certificate: Mortgage Loan Originator - Mortgage Loan Originator
Rocket Pro
Detroit, MI2020
No Degree - Criminal Justice-Para Legal Assistance
Marygrove 'Colledge
Detroit, MI08.2026
Certificate: Mortgage Loan Originator - Mortgage Loan Originator
Quicken Loans-Rocket Pro
Detroit MI04.2020
Skills
- Self-Starter
- Time Management
- Office Supplies and Inventory
- Executive Calendars
- Business correspondence
- Managing purchasing activities
- Keyboarding skills
- Verbal and written communication
- Office administration
- Billing and Invoicing
Timeline
Secretary
Bartech Staffing
04.1999 - 10.2008
Quality Control Specialist
General Dynamics Land Systems
08.1987 - 09.1996
Administrative Secretary
General Dynamics Land Systems
10.1985 - 08.1987
Certificate: Mortgage Loan Originator - Mortgage Loan Originator
Rocket Pro
No Degree - Criminal Justice-Para Legal Assistance
Marygrove 'Colledge
Certificate: Mortgage Loan Originator - Mortgage Loan Originator
Quicken Loans-Rocket Pro
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