Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Geraldine Rivera

Chicago,IL

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment and ready for inspections and those sales.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Wingstop Restaurant
Grayslake, Illinois
05.2024 - Current
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • food safety, managed payroll, making sure SMG is looking good every day and making sure the store is always being ready for any inspection.
  • Making sure my WingYou is completed that everyone is taking they training.

Cashier

Wendys Restaurant
Libertyville, IL
06.2021 - 08.2024
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeting customer is less than 3 minutes making them welcome and being to friendly with them all the time.
  • making sure the parking lots are being cleaned and being sure the everything is being clean on lobby and restock for them.

General Manager

popeyes aby groups
Chicago, IL
09.2019 - 05.2024
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Aspira Business And Finance High School
Chicago, IL
06-2021

Skills

  • Customer Relationship Management
  • Project Management
  • Distribution Management
  • Contract Negotiations
  • Workflow Planning
  • Customer Retention
  • Schedule Management
  • Sales
  • Team training and development
  • Leadership
  • Verbal and written communication
  • Motivation
  • Supervision and training
  • Labor Cost Controls
  • Leadership and team building
  • Cash Handling
  • Inventory weekly

Accomplishments

  • 5star inspection
  • Growing Sales
  • Food Cost
  • SMG good scored 0% No Complaints

Certification

  • ServSafe
  • High School Diploma

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

General Manager

Wingstop Restaurant
05.2024 - Current

Cashier

Wendys Restaurant
06.2021 - 08.2024

General Manager

popeyes aby groups
09.2019 - 05.2024

High School Diploma -

Aspira Business And Finance High School

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Geraldine Rivera