Geraldine R Lazo
Uniondale
Summary
Detail-oriented and bilingual professional with strong technical, organizational, and communication skills. Adept at managing client-facing roles, healthcare operations, and small business logistics. Holds a Bachelor of Science in Interdisciplinary Sciences with concentrations in Speech-Language Pathology/Audiology and Biology (Pre-Med). Quick learner with a track record of taking initiative and providing empathetic, high-quality service in fast-paced environments.
Diligent Patient Administrator with solid background in managing patient care operations and ensuring high standards of medical service. Demonstrated ability to enhance patient satisfaction and streamline administrative processes. Proven skills in team leadership and effective communication to support healthcare delivery.
Overview
12
12
years of professional experience
Work History
Patient Care Administrator
Mount Sinai Health System
Huntington, NY
08.2025 - Current
- Streamlined patient intake processes to enhance operational efficiency and reduce wait times.
- Led cross-functional teams to implement new electronic health record systems improving data accessibility.
- Coordinated patient scheduling and resource allocation, optimizing clinic workflow and service delivery.
- Managed escalated customer issues, implementing solutions to minimize dissatisfaction and retain clients.
- Resolved customer inquiries efficiently through active listening and effective communication.
- Documented customer interactions accurately in CRM software to maintain comprehensive records.
- Implemented process improvements that enhanced call handling efficiency and reduced average response times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Patient Care Representative
North Shore University Hospital
Manhasset, NY, USA
04.2024 - 11.2024
- Checked in patients transferred from other hospitals and updated medical records in the database.
- Reviewed, completed, and maintained accurate patient files and HIPAA forms.
- Operated office equipment including copiers and fax machines to manage patient documents.
- Utilized Allscripts, Connex, and Northwell health systems for patient tracking and coordination.
- Ensured compliance with HIPAA by securely managing sensitive information and properly disposing of outdated files.
Sole Proprietor Owner
Bare Beauty Bar Corp
Freeport, NY, USA
07.2018 - 11.2023
- Managed daily business operations, client appointments, and payroll for 4+ employees.
- Maintained a loyal client base of over 250 customers.
- Oversaw all finances, including batch money verification and utility payments.
- Trained and certified new waxing specialists per NYC guidelines.
- Handled client relations, scheduling, and conflict resolution professionally.
Loan Officer Assistant
Residential Home Funding Corp.
Syosset, NY, USA
11.2018 - 02.2019
- Contacted and screened clients for loan eligibility and collected required documentation.
- Organized digital records and reviewed applications to ensure completeness.
- Provided customer support and clerical assistance to senior loan officers.
Waxing Specialist
European Wax Center
Plainview & Garden City, NY, USA
01.2016 - 07.2018
- Provided client consultations and performed waxing services in compliance with safety guidelines.
- Trained new employees and promoted service/product specials.
- Managed and resolved customer concerns with professionalism.
Reception Associate
Northwell Women's Health OBGYN
Bellmore, NY, USA
01.2015 - 04.2016
- Managed patient check-ins, appointment scheduling, and data entry.
- Ensured HIPAA compliance with all patient documentation and communications.
Care Representative
Veterinary Referral and Emergency Center
Westbury, NY, USA
11.2015 - 01.2016
- Scheduled appointments, handled payments, and processed client records.
Filer/Scanner
Penn Toyota
Roslyn, NY, USA
06.2014 - 11.2014
- Scanned and organized documents and scheduled internal meetings for management.
Education
Bachelor of Science - Interdisciplinary Sciences, Speech Language Pathology/Audiology, Biology (Pre-Med), Spanish
Molloy College
Rockville Centre, NY01.2018
High School Diploma - undefined
Uniondale High School
Uniondale, NY01.2013
Skills
- Bilingual (English & Spanish)
- Client Relationship Management
- Microsoft Office Suite & GECB
- CPR & First Aid Certified
- HIPAA Compliance & Medical Admin
- Proofreading & Editing
- Excellent Research & Critical Thinking
- Typing: 100 WPM
- Team Leadership & Training
- Organized
- Reliable
- Detail-Oriented
- Quality improvement
- Technology proficiency
- Patient education
- Epic Efficicent
- Genesys Efficient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Administrator
Mount Sinai Health System
08.2025 - Current
Patient Care Representative
North Shore University Hospital
04.2024 - 11.2024
Loan Officer Assistant
Residential Home Funding Corp.
11.2018 - 02.2019
Sole Proprietor Owner
Bare Beauty Bar Corp
07.2018 - 11.2023
Waxing Specialist
European Wax Center
01.2016 - 07.2018
Care Representative
Veterinary Referral and Emergency Center
11.2015 - 01.2016
Reception Associate
Northwell Women's Health OBGYN
01.2015 - 04.2016
Filer/Scanner
Penn Toyota
06.2014 - 11.2014
High School Diploma - undefined
Uniondale High School
Bachelor of Science - Interdisciplinary Sciences, Speech Language Pathology/Audiology, Biology (Pre-Med), Spanish
Molloy College