Geraldine Saavedra
Cypress,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Technical Support Analyst
DELL
06.2023 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Maintain metrics and KPI goals to improve skills and strategies.
Secretary to the Assistant Principal
Cypress Fairbanks Independent School District
07.2021 - 10.2022
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Licensed Realtor
EXp Realty, LLC
09.2020 - 02.2022
- Managed contracts, negotiations, and all aspects of sales to finalize transactions and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making. Such as legal requirements, pricing, and mortgages.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Reviewed and executed confidential documents, contracts and disclosures.
Assistant Accountant
DSV Accounting
01.2018 - 05.2020
- Provided clerical support to all accounting professionals in department.
- Organized office systems to maximize efficiency and completeness of records.
- Used spreadsheets to track data and produce charts.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
- Analyzed financial records to verify accuracy of tax returns.
- Assessed client tax situations to determine best filing options.
- Utilized tax software to prepare returns and meet deadlines.
Education
Bachelor of Science - Energy, Manufacturing & Trades Management Business
Lonestar College System
Cypress, TX05.2023
Associate of Applied Science - Graphic Design
Lonestar College System
Cypress05.2021
Skills
- Customer Service
- Diagnosis and Troubleshooting
- Issue Resolution
- Microsoft Windows and Office
- Collaborative Team Player
- Customer Communication and Empathy
- Organizational Skills
- Attention to detail
- Bilingual (English & Spanish)
Timeline
Senior Technical Support Analyst
DELL
06.2023 - Current
Secretary to the Assistant Principal
Cypress Fairbanks Independent School District
07.2021 - 10.2022
Licensed Realtor
EXp Realty, LLC
09.2020 - 02.2022
Assistant Accountant
DSV Accounting
01.2018 - 05.2020
Bachelor of Science - Energy, Manufacturing & Trades Management Business
Lonestar College System
Associate of Applied Science - Graphic Design
Lonestar College System
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