Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Geraldine Shackleford

National Harbor,MD

Summary

Enthusiastic Administrative Assistant with seven years of experience and well-developed administrative skills in team communication, bookkeeping, and scheduling. Career-minded, with talents in preparing reports, taking messages, and sorting and routing mail. Comfortable working in a fast-paced, demanding office environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

9
9
years of professional experience

Work History

Logistics Support Coordinator

Longeviti
Fort Belvoir, VA
06.2023 - Current
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Maintained office supplies by checking inventory and ordering items.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
  • Monitored office safety protocols and conducted regular checks to ensure compliance with health and safety regulations.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
  • Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
  • Participated in staff meetings, trainings, conferences. related to job duties and expectations.

Administrative Generalist

Ning Soultions
Washington DC, DC
07.2021 - 02.2023
  • I answered the phone to take messages or redirect calls to colleagues.
  • Maintained records and personnel files to drive administration and office support.
  • I greeted and signed in visitors to facilitate front office operations.
  • Processed incoming mail and packages, and placed envelopes in bins for employees.
  • Monitored logs and work records to track and manage reports, inventory, and supplies.
  • Answered telephones, directed calls, and took messages.
  • Processed and prepared business or government forms, and expense reports.
  • Opened, sorted, and routed incoming mail, and prepared outgoing mail.
  • Computed, recorded, and proofread data or reports.
  • Communicated with customers, employees, and vendors to answer questions and address complaints.
  • Delivered messages and ran errands.
  • Operated photocopiers, scanners, facsimile machines, and personal computers.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Answered incoming calls and routed to appropriate personnel.
  • Managed office supply inventory, placing orders as needed.
  • Provided administrative support to department managers and supervisors.
  • Prepared letters, memos, emails and reports for internal distribution.
  • Greeted and directed visitors to appropriate offices.
  • Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
  • Operated office equipment such as photocopiers, scanners, and fax machines.

Secretary

CGI Federal Contractor
Fairfax, VA
04.2017 - 05.2021
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Managed multiple calendars and contacts using computer software.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Responded to customer issues to provide immediate resolution and improve retention.

Processing Clerk

Centerra Group LLC
Oxon Hill, MD
02.2016 - 03.2017
  • Entered and updated Personal Identification Verification information into database.
  • Developed and maintained process documentation providing enterprise-level analysis and operational insights.
  • Verified documents and analyzed data in response to queries regarding client applications.
  • Drafted work orders, validation protocols and other technical documentation.
  • Maintained filing systems for electronic and hard copy documents for organized recordkeeping.
  • Entered and updated PIV information into database.

Education

High School Diploma -

Suitland High School
District Heights, MD
06.2008

Some College (No Degree) - Paralegal Studies

Montgomery College
Rockville, MD

Skills

  • Word processing
  • Clerical support
  • Budget support
  • Supply ordering
  • Verbal and written communication
  • Appointment scheduling
  • Daily reporting
  • Data compilation
  • Billing and invoicing
  • Calendar coordination
  • Customer follow-up
  • Database administration
  • Mail routing
  • Documentation and recordkeeping
  • Spreadsheet tracking
  • Database entry
  • Scheduling and calendar management
  • Information security
  • Office administration
  • Customer service
  • Data entry
  • Microsoft Excel
  • Health and safety compliance
  • Process documentation
  • Managing office supply inventory
  • Telephone etiquette
  • Microsoft Access

References

References available upon request.

Timeline

Logistics Support Coordinator

Longeviti
06.2023 - Current

Administrative Generalist

Ning Soultions
07.2021 - 02.2023

Secretary

CGI Federal Contractor
04.2017 - 05.2021

Processing Clerk

Centerra Group LLC
02.2016 - 03.2017

High School Diploma -

Suitland High School

Some College (No Degree) - Paralegal Studies

Montgomery College

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