GERALDINE SOLIS
Seattle,WA
Summary
Seeking a position that allows me to fulfill my passion by working with children and youth in the education field. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
Work History
Special Education Paraprofessional
Seattle Public Schools
Seattle, WA
01.2017 - Current
- Works with students to reinforce learning of subjects or skills initially introduced and outlined by certified employee which includes students with IEP/504
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside a classroom setting.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Client Service Coordinator & Veterinary Assistant
Banfield Pet Hospital
Bellevue, WA
01.2016 - 06.2017
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
Support Manager
Petsmart
Bellevue, WA
05.2014 - 09.2015
- Engaged with customers giving them the knowledge of products being sold
- The ability to take control of conflicts with associates, pets, and customers.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Monitored employee and customer interactions to assess quality of service.
Education
No Degree -
Grand Canyon University
03.2021
Certification in Veterinary Assistant -
PIMA Medical Institute
12.2015
30 college credits -
Bellevue College
06.2014
High School Diploma -
Franklin High School
01.2012
Skills
- IEP compliance
- Time management expertise
- Learning Disabilities Support
- Classroom Organization
- Customer Relations
- Client Relationship Building
- Technical support expertise
- Teamwork and Collaboration
- Problem-Solving
Volunteer Experience
Hope of the City Church, Seatac, WA, Children’s Ministry, 2009, 2018
References
References are available on request.
Timeline
Special Education Paraprofessional
Seattle Public Schools
01.2017 - Current
Client Service Coordinator & Veterinary Assistant
Banfield Pet Hospital
01.2016 - 06.2017
Support Manager
Petsmart
05.2014 - 09.2015
No Degree -
Grand Canyon University
Certification in Veterinary Assistant -
PIMA Medical Institute
30 college credits -
Bellevue College
High School Diploma -
Franklin High School