GERALDINE SOLIS
Seattle,WA
Summary
Seeking a position that allows me to fulfill my passion by working with children and youth in the education field. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
Work History
Special Education Paraprofessional
Seattle Public Schools
01.2017 - Current
- Works with students to reinforce learning of subjects or skills initially introduced and outlined by certified employee which includes students with IEP/504
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside a classroom setting.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Client Service Coordinator & Veterinary Assistant
Banfield Pet Hospital
01.2016 - 06.2017
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
Support Manager
Petsmart
05.2014 - 09.2015
- Engaged with customers giving them the knowledge of products being sold
- The ability to take control of conflicts with associates, pets, and customers.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Monitored employee and customer interactions to assess quality of service.
Education
No Degree -
Grand Canyon University
03.2021
Certification in Veterinary Assistant -
PIMA Medical Institute
12.2015
30 college credits -
Bellevue College
06.2014
High School Diploma -
Franklin High School
01.2012
Skills
- IEP compliance
- Time management expertise
- Learning Disabilities Support
- Classroom Organization
- Customer Relations
- Client Relationship Building
- Technical support expertise
- Teamwork and Collaboration
- Problem-Solving
Volunteer Experience
Hope of the City Church, Seatac, WA, Children’s Ministry, 2009, 2018
References
References are available on request.
Timeline
Special Education Paraprofessional
Seattle Public Schools
01.2017 - Current
Client Service Coordinator & Veterinary Assistant
Banfield Pet Hospital
01.2016 - 06.2017
Support Manager
Petsmart
05.2014 - 09.2015
No Degree -
Grand Canyon University
Certification in Veterinary Assistant -
PIMA Medical Institute
30 college credits -
Bellevue College
High School Diploma -
Franklin High School
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