Geraldine Stepanek
AI Automation Consultant and Business Master Coach
Palm Bay,FL
Summary
A dynamic and results-driven professional with a proven track record in sales, AI consulting, and business coaching, consistently achieving measurable success across diverse industries. Adept at optimizing workflows, improving processes, and driving team performance with a proactive, detail-oriented approach, I excel in fast-paced environments where multitasking and strategic thinking are key.
With deep expertise in AI-driven solutions, social media strategies, and sales development, I have supported substantial business growth for clients, helping them navigate digital transformation and drive competitive advantage. My ability to mentor teams, lead through strategic interventions, and deliver long-term success has been a hallmark of my leadership style.
Fluent in both Spanish and English, I bring strong business acumen, combined with exceptional interpersonal skills and a commitment to exceeding client expectations. My entrepreneurial mindset allows me to take on new challenges with adaptability and innovation, while my tech-savviness ensures that I can quickly master new technologies to stay ahead in the ever-evolving business landscape.
I am dedicated to creating value, delivering client satisfaction, and driving sustainable business growth, with a strong focus on achieving company objectives.
Overview
2025
2025
years of professional experience
Work History
Certified AI Specialist & Automation Consultant
independent Freelancer
Palm Bay, FL
2024 - Current
- As a Certified AI Specialist and Automation Consultant, I collaborate with businesses to implement AI-driven solutions that optimize operational efficiency and reduce costs. My role involves assessing current workflows, identifying areas for automation, and integrating advanced AI technologies to streamline processes. I also provide strategic guidance on how to leverage AI tools to enhance decision-making, improve productivity, and maintain a competitive edge in the market. Through tailored consultations, I help businesses adopt scalable AI solutions, ensuring they align with their specific goals and industry requirements.
Account Manager for B2B Business Sales
One Choice USA
Vero Beach, Florida
01.2020 - Current
- I managed a portfolio of over 50 clients, driving a 25% increase in retention and a 15% rise in revenue through upselling and cross-selling initiatives. I consistently defined client needs, exceeded expectations, and developed strategic account plans, improving profitability by 20%. Key responsibilities included conducting client meetings, resolving issues promptly, and negotiating favorable contracts.
- I collaborated with cross-functional teams to deliver projects on time and within budget while staying ahead of industry trends to provide clients with actionable insights. Additionally, I tracked KPIs to ensure sales targets were met and contributed to achieving overall account acquisition objectives.I also played a key role in recruiting and training new sales talent. From identifying and interviewing candidates to onboarding and providing them with comprehensive sales training, I ensured they were equipped with the skills, strategies, and product knowledge to succeed in a competitive B2B environment.
- My mentorship and guidance helped new hires quickly adapt, meet performance goals, and contribute to the company’s growth.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Strategic Intervention and Life Master Coach
GSC Inc
Miami, Florida
03.2009 - Current
- I provide both individuals and organizations with tailored coaching and strategic solutions to overcome personal and professional challenges. I specialize in identifying key obstacles, guiding clients through transformative processes to achieve breakthroughs in leadership, emotional intelligence, and overall life balance.My approach blends life coaching with strategic intervention techniques, allowing clients to reach their highest potential while navigating complex business or personal environments.
- I also mentor professionals in leadership roles, helping them refine their decision-making abilities and align their personal growth with organizational objectives. Through one-on-one coaching sessions, workshops, and continuous support, I empower clients to unlock sustainable success and personal fulfillment.
- Assessed athletes' strengths and weaknesses in order to develop effective strategies for improvement.
COUNSELOR
A Caring Center for Women
Vero Beach, FL
04.2022 - 10.2023
- As a Counselor at A Caring Center for Women, I provided personalized guidance and support to women facing various challenges, particularly during pregnancy. I conducted individual and group counseling sessions, offering tailored advice and helping clients navigate their personal goals. By fostering strong relationships with clients, I helped them develop actionable plans to achieve their objectives.
- My responsibilities also included organizing and facilitating educational and intervention group sessions, conducting community outreach, and referring clients to additional resources as needed. I maintained detailed case files, documented client progress, and collaborated with team members to ensure the highest level of care. Through these efforts, I supported women in developing coping strategies, improving communication, and addressing their unique needs in a compassionate and supportive environment.
CUSTOMER SERVICE & SALES ASSOCIATE
Best Buy
05.2015 - 01.2021
- As a Customer Service and Sales Associate at Best Buy, I delivered exceptional customer support while driving sales through effective communication and product knowledge. I assisted customers in resolving issues and troubleshooting problems, ensuring a smooth shopping experience. By addressing customer concerns promptly, I contributed to maintaining high levels of customer satisfaction, achieving an average satisfaction rating of **90%**.
- In addition to providing technical support, I collaborated with team leaders to resolve complex client issues and processed transactions in accordance with company policies. I also played a key role in upselling and cross-selling, helping customers find products that met their needs, which contributed to increased revenue. My customer-focused approach ensured that client concerns were resolved efficiently, fostering loyalty and repeat business.
Education
Courses/Certifications - Machine Learning
09-2024
Courses/Certifications - Deep Learning Specialist
09-2024
Courses/Certifications - AI For Everyone
09-2024
Certification - Social Media Marketing -
11.2023
Master Coaching - Master Coach in Business with PNL -
01.2020
Certification - Strategy Intervention Coach -
09.2009
Master of Science (M.S.) - CNA, CPT -
12.1999
Business & Medicine - PM&R -
11.1993
Skills
- AI & Automation Consulting
- Business Process Improvement
- Strategic Intervention Coaching
- Sales Strategy & Revenue Growth
- P&L Management
- Social Media Marketing & Analytics
- Leadership & Team Development
- Client Relationship Management- Conflict Resolution & Troubleshooting
- Multitasking & Fast-Paced Adaptability
- Fluent in Spanish & English
- Tech-Savvy & Quick Learner
Languages
- Spanish, Native
- English, Fluent
Timeline
COUNSELOR - A Caring Center for Women
04.2022 - 10.2023
Account Manager for B2B Business Sales - One Choice USA
01.2020 - Current
CUSTOMER SERVICE & SALES ASSOCIATE - Best Buy
05.2015 - 01.2021
Strategic Intervention and Life Master Coach - GSC Inc
03.2009 - Current
Coursera - Courses/Certifications, Machine Learning
Coursera - Courses/Certifications, Deep Learning Specialist
Coursera - Courses/Certifications, AI For Everyone
Coursera - Certification - Social Media Marketing,
Superior School of NLP - Master Coaching - Master Coach in Business with PNL,
Robbins Madanes Training - Certification - Strategy Intervention Coach,
Hohokus Trade and Technical Science - Master of Science (M.S.) - CNA, CPT,
University Central of Venezuela - Business & Medicine - PM&R,
Certified AI Specialist & Automation Consultant - independent Freelancer
2024 - Current
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