Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Geraldine Theis

Dongola,IL

Summary

Results-driven professional with extensive experience in optimizing team performance and achieving customer service targets. Proven track record of aligning business objectives with operational efficiency, fostering a collaborative environment to enhance productivity. A decisive leader recognized for exceptional planning and organizational skills, adept at thriving in fast-paced settings while driving team development. Committed to building strong working relationships and exceeding company expectations through a robust work ethic.

Overview

23
23
years of professional experience

Work History

Manager

Dixie Bar-B-Q
Jonesboro, IL
07.2019 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Bartender

Boswell’s
Anna, IL
11.2001 - 12.2022
  • Greeted customers and provided excellent customer service.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted frequent visitors by name and explained new promotions.
  • De-escalated customer conflicts and removed customers if necessary.

Server

Dinner Bell Too
Anna, IL
05.2018 - 07.2019
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, and restocking supplies.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

High School Diploma -

Heath High School
Kevil, KY
06-1988

Skills

  • Performance management
  • Shift scheduling
  • Decision-making
  • Customer service
  • Workforce management
  • Coaching and mentoring
  • Sales techniques
  • Complex Problem-solving

References

References available upon request.

Timeline

Manager

Dixie Bar-B-Q
07.2019 - Current

Server

Dinner Bell Too
05.2018 - 07.2019

Bartender

Boswell’s
11.2001 - 12.2022

High School Diploma -

Heath High School

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Geraldine Theis