Geraldine Walker
Nantucket,MA
Summary
ENERGETIC, and professional with a long history of employment in media, hospitality and front line customer service oriented positions in a variety of environments.
As an office manager at a real estate office, organization, communication with property owners, tenants and customers, timely response and assistance to brokers and agents administrative needs were necessary skills. Knowledge and practical application of social media marketing, local print media marketing and creating timelines for deadlines for all publications. As a television production coordinator and manager exhibited a strong track record and the ability to handle multiple tasks effectively and efficiently in fast-paced environments of television production . The skills utilized were problem solving, research, and acquisition of licensing of b-roll footage, and arranging live shoots with all necessary permitting and insurance liability documentation for filming live television broadcasts in NYC and around the country. Finally as a born and bred hospitality baby raised up in the hotel and restaurant business, taking care of inn guests, booking reservations was second nature. Family restaurant and popular nighttime establishment management experience honed exceptional customer service skills, inventory procedures, event planning, staff hiring and communication.
Overview
34
34
years of professional experience
Work History
REAL ESTATE SALES AGENT
ATLANTIC EAST NANTUCKET REAL ESTATE
01.2021 - Current
- Compared, researched and appraised properties.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Negotiated favorable deals for clients by establishing strong relationships with property owners and maintaining a database of prior tenants
- Communication, negotiation and maintaining diplomatic as the person between the owner and tenant.
- Coordinated appointments to show marketed properties and prepared property tour notes for potential buyers. Obtained agency disclosures and permissions as necessary for showing sales listings.
OFFICE MANAGER
ATLANTIC EAST NANTUCKET REAL ESTATE
09.2013 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed office supplies inventory and purchased stock, maintained relationships with local and online stores and stayed abreast of special offers and promotions for most used products
- Communications with staff about meetings, maintained the company calendar and scheduling of agents up-time.
PRODUCTION MANAGER OF LIVE TELEVISION SHOW
NIPPON TELEVISION INTERNATIONAL CORPORATION
10.1999 - 10.2008
- Presented research topics in Japanese to program directors, including ideas about how to present the live program, location management and footage acquisition
- Managed the background planning of each live segment, creation of detailed schedules for all production staff, timely completion of budget proposals and meeting budget constraints.
- Responsible for travel planning end execution of the live shoots, including renting vehicles, arranging production staff as drivers and local production assistance, getting permission for filming and providing insurance documentation and all correspondence with property owners and government officials for placement of cables, satellite trucks, and other equipment as necessary.
- Negotiated with landowners, personal property owners, and townships for cost of producing television programs on site, location fees and permits for the producing television company.
RESTAURANT BAR MANAGER
CAMBRIDGE STREET VICTUALS
09.1993 - 10.1999
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and inventory of alcohol and miscellaneous items for the bar.
- Always exceeded expectations of customers with customer service, a pleasant attitude and ability to resolve issues of service or complaints, resulting in repeat business.
- Creative, and meticulous attention to detail in cocktail presentation, and training of bar staff to always exceed expectations of service.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Created engaging events such as themed nights or tastings to attract new clientele and foster customer loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
PROGRAM AND ARTIST RESIDENCY COORDINATOR
NANTUCKET ISLAND SCHOOL OF DESIGN AND ART
08.1991 - 09.1993
- Utilized media platforms to promote the residency
- Assisted with planning and implementation of off season programs such as the Elderhostel and visiting artist residencies
- Contributed to grant writing
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Served as a liaison between residents, faculty, administration
- Wore many hats in the off season; driver, office administration, host at events, school and cottage cleaning and shopping as necessary
LOS ANGELES JAPANESE TOUR GUIDE
FREELANCE CONTRACT
01.1991 - 08.1992
- Japanese Speaker: As a tour guide in Los Angeles greeted the newly arrived Japanese tourists and create a memorable experiences for diverse groups and make them feel safe and comfortable.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Answered questions about the area, pointed out important landmarks and offered further details about special exhibits to educate the guests, assisted with checking in and out of hotels and purchasing tickets.
- Maintained accurate records of daily tours, expenses, and revenues for accurate reporting to management team members.
- Guided groups of up 4 people on scheduled tours., meeting at the airport and touring the city until hotel check in. Offered various optional tour packages and arranged the schedules accordingly.
- Maintained the company tour vehicle cleanliness, safety and functionality.
Education
Bachelor of Arts - Japanese Language And Journalism
University of Massachusetts Amherst
Amherst, MA06.1988
High School Diploma -
Nantucket High School
Nantucket06.1983
High School Diploma -
Muroto High School
Kochi- Ken, SHIKOKU, Japan04.1983
Skills
- Social Media Marketing
- Contract drafting
- Negotiation
- Marketing
- Database Management
- Location Permission and Site Preparation for Television Filming
- Coordination of Vendors and Talent Schedules
- Insurance Verification and Archival Footage Acquisition
- Excellent Verbal and Written Communication Skills
- Hospitality and Guest Relationship Expertise
- Production Planning
- Production Scheduling
- Teamwork and Cooperation
Languages
Japanese
Professional Working
Timeline
REAL ESTATE SALES AGENT
ATLANTIC EAST NANTUCKET REAL ESTATE
01.2021 - Current
OFFICE MANAGER
ATLANTIC EAST NANTUCKET REAL ESTATE
09.2013 - 01.2021
PRODUCTION MANAGER OF LIVE TELEVISION SHOW
NIPPON TELEVISION INTERNATIONAL CORPORATION
10.1999 - 10.2008
RESTAURANT BAR MANAGER
CAMBRIDGE STREET VICTUALS
09.1993 - 10.1999
PROGRAM AND ARTIST RESIDENCY COORDINATOR
NANTUCKET ISLAND SCHOOL OF DESIGN AND ART
08.1991 - 09.1993
LOS ANGELES JAPANESE TOUR GUIDE
FREELANCE CONTRACT
01.1991 - 08.1992
Bachelor of Arts - Japanese Language And Journalism
University of Massachusetts Amherst
High School Diploma -
Nantucket High School
High School Diploma -
Muroto High School
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