Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Geraldine Williams

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Office Manager

The Waggoner's Trucking Company
12.2014 - 12.2016
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Office Assistant

Cedar Hill Cemetery
10.2008 - 03.2011
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Optimized workflow processes through regular evaluation of office procedures for potential improvements.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Handled payroll duties accurately ensuring all employees received their paychecks on time.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.

Executive Assistant

Cynthia B. Harris & Company, Inc.
08.2007 - 10.2008
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Filed paperwork and organized computer-based information.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Screened personal and business calls and directed to appropriate party.

Administrative Assistant

Project Support Services, Inc,
01.2007 - 08.2008
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Created and maintained databases to track and record customer data.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Receptionist

Washington National Cemetery
05.2005 - 01.2007
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Team Supervisor

Fort Lincoln Cemetery
10.1998 - 01.2000
  • Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
  • Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
  • Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
  • Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
  • Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
  • Managed performance reviews for [Number] employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
  • Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives.
  • Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.

Management/Budget Analyst

U.S. Department Of The Interior
03.1980 - 03.1996
  • Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
  • Streamlined budget processes for increased accuracy and timely completion of financial reports.
  • Reduced overall expenses with thorough analysis of departmental spending patterns.
  • Supported executive decision-making by providing accurate financial forecasts and recommendations.
  • Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.
  • Developed comprehensive financial models to guide strategic planning efforts and achieve desired outcomes.
  • Ensured compliance with regulatory requirements, maintaining meticulous records of all financial transactions and documentation.
  • Collaborated with management teams to establish realistic budgets that support organizational growth objectives.
  • Implemented process improvements that streamlined workflows and reduced the time required for monthly budget reconciliations.
  • Achieved successful audit results through diligent record-keeping and strict adherence to internal controls.
  • Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
  • Participated in special projects as needed, providing valuable insights based on extensive knowledge of company finances.
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
  • Generated annual budget forecasting information for executive and corporate reports.
  • Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
  • Created and updated expenditure reports in [Software].
  • Evaluated procurement needs and projected expenditures.
  • Compiled statistical data after each month-end closing.
  • Worked with human resources to assess labor patterns and hiring requirements.
  • Developed, analyzed and modified budgets to allocate current resources and estimate future financial requirements.
  • Utilized software to analyze and report on budget trends.

Education

High School Diploma -

Strayer University
Washington, DC

High School Diploma -

Ballou High School
Washington, DC
06.1976

Skills

  • Inventory Control
  • Office Management
  • Data Entry

Certification

Real Estate Agent License


Insurance Broker's License

Timeline

Office Manager

The Waggoner's Trucking Company
12.2014 - 12.2016

Office Assistant

Cedar Hill Cemetery
10.2008 - 03.2011

Executive Assistant

Cynthia B. Harris & Company, Inc.
08.2007 - 10.2008

Administrative Assistant

Project Support Services, Inc,
01.2007 - 08.2008

Receptionist

Washington National Cemetery
05.2005 - 01.2007

Team Supervisor

Fort Lincoln Cemetery
10.1998 - 01.2000

Management/Budget Analyst

U.S. Department Of The Interior
03.1980 - 03.1996

High School Diploma -

Strayer University

High School Diploma -

Ballou High School

Similar Profiles

CREATE PROFILE
Geraldine Williams