Geraldine Williams
Cypress,TX
Summary
To work in an organization which helps to explore and an environment to grow. To gain new experience and to utilize my interpersonal skills to achieve these goals. A highly disciplined and hard-working individual looking for a responsible position to gain good experience.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Registration Manager/Community Outreach Consultant
PPG GLOBAL
Houston, TX
06.2022 - Current
- The registration Manager (ERM) works together with the Event Manager to facilitate event experiences, focusing specifically on the participant's experience including the attendee's journey, data
- Coordinated initiatives designed to promote the organization and its services to the community address the needs of the surrounding area.
CSR III
City Of Houston
Houston, TX
09.2021 - 08.2022
- Duties involved providing excellent customer service to clients while scheduling and canceling appointments in Epic.
- The COVID-19 vaccine appointments were able to provide responses to client's inquiries by various forms of communications via phone, email including referrals to other government agencies obtained pertinent information to help with the eligible process efficiently and in accordance with protocol with constantly changing workload.
CSR III
A1 Personnel/City of Houston
Houston, TX
01.2021 - 09.2021
- Duties involved providing excellent customer service to clients while scheduling the COVID-19 vaccine appointments was able to provide responses to clients inquiries by various forms of communications via phone,email including referrals to other government agencies obtained pertinent information to help with the eligible process efficiently and in accordance with protocol with constantly changing workload.
Assistant Intake Manager
PPG GLOBAL LLC
Houston, TX
06.2019 - 02.2020
- Duties involved working to assist clients in accessing the services that they need
- I scheduled appointments, canceled appointments and entered data into the system and processed paperwork for new clients efficiently and, in accordance with protocol, obtained pertinent information for new clients by interviewing courtesy and professionally collected data to help with the eligibility process, made sure all forms were properly signed, notarized and filed, and I was able to communicate with my team constructively
- In order to reduce conflict and enhance the resolution of issues, and was able to adjust to constantly changing workloads.
Assistant Store Manager
Life Storage
Tomball, TX
03.2018 - 07.2019
- Renting self storage spaces and selling merchandise
- Providing great service to new and existing customers
- Accepting/Refunding payments
- Making Bank deposits
- Keeping the property clean and appealing inside and out
- General office duties
- As well as meeting company goals monthly.
Temp(Receptionist)
Meador Staffing Company
The Woodlands, TX
09.2012 - 04.2013
- Responsible for answering phones using a 560 Shorte phone line system taking messages greeting clients,screening calls for the president, and vice president of the corporation
- I was also responsible for sorting and delivering mail, also scheduled conference rooms for meetings,i also was responsible for shipping packages for employer .etc.
- The major corporation are as follow National Oil Energy Services,HR Assistant processing applications verifying applicants information emailing, and faxing.
Branch Manager
Wellsfargo Bank
Houston, TX
03.2000 - 02.2009
- Manages retail sales and service functions
- The primary goal is to serve the customers total financial service needs resulting in greater market share, wallet share and profitability
- This is accomplished by creating a vital sales and service organization, promoting teamwork with partners and other corporate departments
- Create , trains and coaches a successful sales team through the development of staff as a competitive advantages
- Responsible for effective staff salary administration and rewards
- Develops and administer budget, business development goals and objectives, staffing models, schedules and performance standards.
Commercial Teller
Bank of America
Houston, TX
01.1996 - 01.1999
- Responsible for handling business customer taking in large deposits, cashing checks, selling money orders, and also balancing the atm machines and also handling customers issue.
Teller
Bank One
The Woodlands, TX
07.1990 - 01.1993
- Responsible for paying and receiving, cashing checks, selling cashier checks and money orders also taking tax deposits and handling customer service issues and balancing cash drawer at the end of my shift.
Cashier/ Customer Service Manager
Wal-Mart
Houston, TX
03.1988 - 01.1990
- Responsible for checking out customers and taking large sums of cash, also balancing cash drawer at the end of my shift
- As Manager was responsible for customer service issues, and managing a staff of 20+cashiers.
Education
Associates Degree - Business Management/Human Resource Management
Lonestar College
06-2024
Diploma -
Aldine High School
01.1986
Skills
- Computer Skills
- Leadership Skills
- Interpersonal Skills
- Microsoft Word
- Sharepoint
- Customer Service Skills
- Communication Skills
- Quality Service
- Registration Data Intake
- Registration Management
- Scheduling Appointments
Certification
- Fema Certificates of Achievement IS-00100.c
- IS-00200.c
- IS-00700.b
- IS-00800.d
Timeline
Registration Manager/Community Outreach Consultant
PPG GLOBAL
06.2022 - Current
CSR III
City Of Houston
09.2021 - 08.2022
CSR III
A1 Personnel/City of Houston
01.2021 - 09.2021
Assistant Intake Manager
PPG GLOBAL LLC
06.2019 - 02.2020
Assistant Store Manager
Life Storage
03.2018 - 07.2019
Temp(Receptionist)
Meador Staffing Company
09.2012 - 04.2013
Branch Manager
Wellsfargo Bank
03.2000 - 02.2009
Commercial Teller
Bank of America
01.1996 - 01.1999
Teller
Bank One
07.1990 - 01.1993
Cashier/ Customer Service Manager
Wal-Mart
03.1988 - 01.1990
Associates Degree - Business Management/Human Resource Management
Lonestar College
Diploma -
Aldine High School
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