Summary
Overview
Work History
Education
Skills
Timeline

GERALDINE COURTNEY

Bedias,TEXAS

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2+ years of relevant work experience to the team. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

Conifer Health Solutions LLC
10.2020 - Current
  • Effectively handles heavy volume of emotionally charged situations involving recently deceased or volatile patients, etc.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient record
  • Directly communicates effectively with patients regardless of medical condition - demonstrating strong customer service skills and compassion in all cases.

Food Service Team Member

Buccee's
07.2017 - 09.2020
    • Received orders from customers and input into order management system.
    • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
    • Prepared food orders to support waitstaff and other team members.
    • Distributed food during busy peak periods to drive customer satisfaction.
    • Kept register accurate through correct billing, payment processing and cash management practices.
    • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Correctional Officer

Texas Department Of Criminal Justice
03.2015 - 07.2017
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Arranged for medical and dental care of inmates.

Education

High School Diploma -

Madisonville High School, Madisonville

Skills

  • Negotiating and diplomacy in high stress situations
  • Teamwork, communication, and conflict resolution
  • Exemplary Attendance record
  • Self- motivation and discipline
  • Situational awareness and critical thinking
  • Answered high-volume of phone calls on multi-line system, directed calls, and responded to inquiries
  • Work effectively under time constraints with high pressure for long and extended hours - Diligence and dedication to work with good memory and eye for details allowing to fulfill orders - Vast knowledge of goods and services provided by the corporation
  • Friendly, cheerful, and polite attitude presented to all customers in all situations to ease tense atmospheres
  • Strong ability to troubleshoot and problem-solve in fast paced environments
  • Seasoned leader and decision maker equipped with finesse to effectively communicate with variety of client and personality types
  • Diagnostic Codes
  • Insurance Company Knowledge
  • Demographics Information
  • Payment Processing
  • Medical Terminology
  • Patient Registration
  • Insurance Form Processing
  • Patient Admission
  • Insurance Verification
  • Patient Health Information Access

Timeline

Patient Access Representative - Conifer Health Solutions LLC
10.2020 - Current
Food Service Team Member - Buccee's
07.2017 - 09.2020
Correctional Officer - Texas Department Of Criminal Justice
03.2015 - 07.2017
Madisonville High School - High School Diploma,
GERALDINE COURTNEY