Summary
Overview
Work History
Education
Timeline
Generic

Geraldine ( Jerry) Edens

Admissions Clerk
Copan,OK

Summary

Talented Switchboard Operator adept at handling a high workload in busy [Type] settings. Effective at routing callers, documenting messages, and making public announcements. Looking for a fast-paced position at [Company Name]. Adept at sorting messages, connecting calls, and updating the system. Excellent customer relations and data entry skills along with the expertise to manage additional phone lines. Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls. Outgoing, service-oriented PBX Operator with [Number] years of employment handling high-volume call environments. History of managing [Number] calls per day with a helpful, friendly attitude. Experienced managing multiple calendars and schedules. Thorough and detailed PBX Operator with proven communication and customer service skills. Offering [Number] years of experience managing switchboards in [Industry] settings. Committed to working efficiently and accurately. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Overview

39
39
years of professional experience

Work History

Switchboard Operator

CRMC
Coffeyville, KS
06.2018 - 11.2021
  • Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
  • Responded efficiently to email inquiries regarding company policies and services provided.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Updated personnel directory to keep telephone extensions and employee information current.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Maintained a clean work area by organizing supplies neatly throughout shift.
  • Verified caller identification before transferring calls or releasing confidential information.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Handled confidential information with discretion and professionalism.
  • Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Reported telephone line issues and outages for prompt repairs.
  • Completed connections between callers, departments and professionals.
  • Took messages from callers and accurately relayed details to intended staff.
  • Routed emergency calls to the appropriate department or personnel.
  • Alerted staff of emergency information and general announcements using PA system.
  • Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Greeted visitors in a professional manner when they arrived at the switchboard station.
  • Addressed customer concerns professionally in order to provide satisfactory solutions.
  • Provided training and coaching to new PBX operators.
  • Ensured that all communication systems were functioning properly at all times.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Orthodontic Dental Assistant

Drs Welch/ Unruh
Bartlesville, OK
09.1996 - 03.2021
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Maintained records of patient treatments, progress reports and payments.
  • Compiled data into statistical reports for tracking purposes.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Coordinated laboratory services such as impressions and bite registrations.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Updated patient records with new data and treatment information.
  • Planned marketing strategies to attract new patients to the practice.
  • Developed effective relationships with referral sources within the community.
  • Communicated between doctor, staff members, suppliers, vendors and insurance companies.
  • Monitored inventory levels of dental materials needed for orthodontic care.
  • Collaborated with administrative staff in developing policies and procedures.
  • Contacted referring dentists to coordinate referrals for complex cases.
  • Provided patient education on the importance of proper oral hygiene.
  • Processed invoices for supplies and equipment used during orthodontic procedures.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Made impressions of teeth for mouth guards and other oral fixtures.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Maintained confidentiality of patient information at all times according to HIPAA regulations.
  • Supported dentist with completing minimally invasive and advanced surgical procedures.
  • Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
  • Conducted dental cleanings and checked teeth for cracked fillings.
  • Adhered strictly to HIPAA guidelines when handling confidential information about patients.
  • Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
  • Supported administrative tasks such as filing documents, updating medical records.
  • Maintained sterilization of instruments according to OSHA standards.
  • Participated in continuing education courses related to orthodontics whenever possible.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Took medical and dental history and recorded vital signs of patients.
  • Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
  • Processed payments for services rendered accurately and efficiently.
  • Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
  • Answered phones promptly and handled inquiries from potential clients professionally.
  • Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Communicated with other medical professionals regarding patient care needs.
  • Prepared and polished patients' teeth before having braces installed.
  • Cleaned and maintained equipment after each use in accordance with safety protocols.
  • Cleaned and polished removable dentures, brackets, wires and other appliances.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Organized patient records and kept track of treatment plans.
  • Verified insurance coverage for prospective patients prior to treatments being rendered.
  • Gave patients desensitizing agents to prepare for anesthetic administration.
  • Provided patient education regarding oral hygiene and post-treatment care instructions.
  • Maintained inventory of all materials used within the clinic setting.
  • Kept track of treatment information in patient records.
  • Ordered supplies for the office as needed.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Established clean, sterile and welcoming environment for patients.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Prepared patients for dental radiographs and photographs.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Scheduled appointments for patients based on availability of doctors' time slots.
  • Exposed dental diagnostic x-rays.
  • Monitored progress of each case by tracking changes in tooth movement over time.
  • Prepared bills and completed insurance forms using system software.
  • Performed minor orthodontic procedures such as suture removal and rubber dam placement.
  • Attached wiring for braces and advised patient on how to properly and gently brush and floss.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

ER Registration Clerk

Jane Phillips Medical Center
Bartlesville, OK
03.2012 - 03.2017
  • Followed up on outstanding registration issues promptly to ensure smooth operations of the ER department.
  • Collected co-payments and other payments from patients.
  • Interviewed patients to complete case histories and intake forms.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Provided assistance to visitors and answered their questions regarding hospital services or directions within the facility.
  • Participated in meetings, trainings and educational sessions related to job duties as assigned.
  • Assisted in maintaining a safe environment by following safety protocols at all times.
  • Maintained confidentiality of protected health information according HIPAA guidelines.
  • Filed appropriate documentation in accordance with established procedures.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Provided support for other departments when needed during peak times such as admissions and discharges.
  • Communicated with patients with compassion while keeping medical information private.
  • Worked collaboratively with medical staff to ensure accuracy in patient registrations.
  • Entered patient demographic and financial data into computer system accurately.
  • Accurately completed all necessary paperwork related to patient registration process such as forms, consent documents.
  • Processed release of information requests as required by law or regulation.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Greeted patients and verified patient information for registration process.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Orthodontic Treatment Coordinator

Dr. Hardin/ Hall
Bartlesville, OK
07.1982 - 05.1996
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Maintained records of patient treatments, progress reports and payments.
  • Compiled data into statistical reports for tracking purposes.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Coordinated laboratory services such as impressions and bite registrations.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Updated patient records with new data and treatment information.
  • Planned marketing strategies to attract new patients to the practice.
  • Developed effective relationships with referral sources within the community.
  • Communicated between doctor, staff members, suppliers, vendors and insurance companies.
  • Monitored inventory levels of dental materials needed for orthodontic care.
  • Collaborated with administrative staff in developing policies and procedures.

Admissions Clerk

CRMC
Coffeyville, KS
12.2021 - Present
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Ordered and maintained supply inventory for medical office.
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Completed relevant insurance and other claim forms.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Interviewed patients to complete case histories and intake forms.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Education

High School Diploma -

Paso Robles High School
Paso Robles, CA
05-1975

Timeline

Admissions Clerk

CRMC
12.2021 - Present

Switchboard Operator

CRMC
06.2018 - 11.2021

ER Registration Clerk

Jane Phillips Medical Center
03.2012 - 03.2017

Orthodontic Dental Assistant

Drs Welch/ Unruh
09.1996 - 03.2021

Orthodontic Treatment Coordinator

Dr. Hardin/ Hall
07.1982 - 05.1996

High School Diploma -

Paso Robles High School

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Geraldine ( Jerry) EdensAdmissions Clerk