Gerald (Jerry) Norlander
Sun City West,AZ
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Determined Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
1
1
Certification
Work History
Sales Manager
New American Funding
07.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Built relationships with customers and community to establish long-term business growth.
Branch Manager
Mountain West Finacial
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Branch Manager
Gateway Financial
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Submitted loan applications to underwriter for verification and recommendation.
HR Manager
L&M Radiator
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues. Decreased employee turnover by 40%.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Area Business Development Manager
Countrywide Financial
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Generated financial and operational reports to assist management with business strategy.
- Launched new training program to boost employee skills and staff retention rate.
- Submitted loan applications to underwriter for verification and recommendation.
Area Manager
US Bank Home Mortgage
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Supervised 9 location managers and managed recruiting efforts, maintaining contractual, compliance and reporting requirements for all areas and assets
Education
High School Diploma -
Roosevelt High School, Virginia, MN
Virginia, MNManagement
University of Minnesota - Duluth
Duluth, MNSkills
- HR and Payroll
- Goals and Performance
- Collections
- Review Contracts
- Expense Management
- Staff Training
- Motivational Leadership
- Recruiting and Hiring
- Attention to Detail
- Good Telephone Etiquette
- Training and Development
- Teamwork and Collaboration
Certification
NMLS
Leadership Minnesota - Minnesota Chamber of Commerce
Timeline
Sales Manager
New American Funding
07.2023 - Current
Branch Manager
Mountain West Finacial
Branch Manager
Gateway Financial
HR Manager
L&M Radiator
Area Business Development Manager
Countrywide Financial
Area Manager
US Bank Home Mortgage
High School Diploma -
Roosevelt High School, Virginia, MN
Management
University of Minnesota - Duluth
NMLS
Leadership Minnesota - Minnesota Chamber of Commerce
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