Gerald Allen
Dallas,Texas
Summary
Office and Customer Service Clerk with some years of experience in working as a team player, and maintaining accurate records. Proficient in Microsoft Office, Word, Excel, and PowerPoint. skilled in managing multiple priorities in a fast-paced environment. I have a high school diploma and some college. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Mental Health Peer Specialist
Association of Persons Affected by Addictive
Dallas City, TX
08.2021 - 03.2023
- Meet with Clients /assess the client's needs, facilitated groups: Shared personal live experience with clients, referred clients to agencies as a Wellness Recovery Plan/Documented Client assessment.
Customer Service Representative
Corelogic
Dallas City, TX
04.2017 - 06.2021
- Assist customer with their Taxes; Home or Property Taxes
- Answered customer inquiries and providedformation regarding products and services.
Data Entry Specialist
Maximus Government Center
Dallas City, TX
03.2013 - 01.2017
- Inputted data into computer system to ensure accuracy and completeness of records.
Customer Service Associate
AAFES Army /Navy Exchange
Dallas, TX
08.2015 - 02.2016
- Assist Veterans with their online Purchase, making sure packages arrived in a timely matter.
- Processed customer orders accurately and efficiently.
Application Data Processor
Extend Health
Dallas Center, TX
12.2010 - 06.2015
- Assisted customers with their life Insurance Applications.
- Provided customer service support for applicants regarding questions about their submitted applications.
Education
Some College (No Degree) - Data Entry
Mansfield Business School
Dallas, TXSome College (No Degree) - Basic Studies
Mountain View College
Dallas, TXSome College (No Degree) - Microsoft Office
Richland College/Microsoft Office Support
Dallas, TXSkills
- Terrific interpersonal and communication skills
- Excellent listening and oral communication skills
- Strong understanding of ethics and client confidentiality
- Client Needs Assessment
- Client Service Requests
Certification
- Certification: Mental Health Peer Support Specialist/Community Health Worker
Timeline
Certified Mental Health Peer Specialist
Association of Persons Affected by Addictive
08.2021 - 03.2023
Customer Service Representative
Corelogic
04.2017 - 06.2021
Customer Service Associate
AAFES Army /Navy Exchange
08.2015 - 02.2016
Data Entry Specialist
Maximus Government Center
03.2013 - 01.2017
Application Data Processor
Extend Health
12.2010 - 06.2015
Some College (No Degree) - Data Entry
Mansfield Business School
Some College (No Degree) - Basic Studies
Mountain View College
Some College (No Degree) - Microsoft Office
Richland College/Microsoft Office Support
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