Gerald Mitchell Jr
Milwaukee
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
9
9
years of professional experience
Work History
Shift Manager
Checkers Restaurant
Milwaukee
02.2024 - 06.2025
- Supervised team members to ensure efficient restaurant operations during shifts.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new employees on food safety and customer service protocols.
- Enforced health and safety regulations to create a safe dining environment.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Implemented process improvements to streamline kitchen workflow and service speed.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Assistant Manager
Taco Bell
Milwaukee
01.2022 - 01.2024
- Assisted in training new team members on operational procedures and customer service.
- Managed daily inventory levels to ensure product availability and quality standards.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Supported the implementation of promotional campaigns to enhance customer engagement.
- Addressed customer concerns promptly to maintain a positive dining experience.
- Monitored cash handling procedures to uphold financial accuracy and security.
- Collaborated with team members to improve service efficiency during busy periods.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
House Manager
Eisert family care
La Crosse
09.2019 - 12.2021
- Managed daily household operations for a busy family environment.
- Coordinated activities for family members and staff.
- Trained and mentored new staff on household procedures and policies.
- Communicated regularly with family to address needs and preferences.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Developed systems for efficient management of daily operations in the house.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Ensured compliance with local health and safety regulations at the residence.
- Oversaw meal planning and preparation according to dietary needs.
- Swept and damp-mopped private stairways and hallways.
Assistant Manager
Burger King
La Crosse
04.2016 - 08.2019
- Assisted in training new team members on operational procedures and customer service.
- Managed daily inventory levels to ensure product availability and quality standards.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Monitored cash handling procedures to uphold financial accuracy and security.
- Collaborated with team members to improve service efficiency during busy periods.
- Managed customer service inquiries and complaints in a timely manner.
Education
Some College (No Degree) - Agricultural Business and Management
Milwaukee Area Technical College
Milwaukee, WIRough Carpentry - Carpentry, Painting And Finishing
Carpentry School
Milwaukee, WISkills
- Team supervision
- Inventory management
- Customer complaint resolution
- Food safety training
- Cash handling
- Customer engagement
- Performance monitoring
- Problem solving
- Conflict resolution
- Employee mentoring
- Team development
- Shift checklists
- Workplace safety
- Mentoring and coaching
- Accurate money handling
References
References available upon request.
Timeline
Shift Manager
Checkers Restaurant
02.2024 - 06.2025
Assistant Manager
Taco Bell
01.2022 - 01.2024
House Manager
Eisert family care
09.2019 - 12.2021
Assistant Manager
Burger King
04.2016 - 08.2019
Some College (No Degree) - Agricultural Business and Management
Milwaukee Area Technical College
Rough Carpentry - Carpentry, Painting And Finishing
Carpentry School
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