Gerald Munyaradzi Nyakwawa
Harare,Harare
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at quickly mastering new skills and working effectively unsupervised. Experienced executive manager skilled in strategic planning, financial oversight, and team leadership. Excel in communication, problem-solving, and driving organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Chairperson
Alliance of Digital Finance and Fintech Associations
Johanessburg, South Africa
04.2024 - Current
- Organized and chaired board meetings to ensure all agenda items were discussed in a timely manner.
- Developed agendas for the board of directors, ensuring that all topics were addressed in an effective manner.
- Facilitated discussions between board members on issues of importance and relevance.
- Advised the executive team on matters concerning corporate governance principles and best practices.
Chief Executive Officer
MartMoney Finance Zambia ltd
Lusaka, Zambia
01.2024 - Current
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Negotiated contracts with vendors, suppliers, and partners.
- Led the recruitment process for executive-level positions within the organization.
- Facilitated communication between board members, executives, staff members, and other stakeholders.
- Collaborated with marketing team to launch promotional campaigns that increased brand awareness.
- Identified potential opportunities for mergers or acquisitions.
- Ensured compliance with government regulations regarding safety standards and labor laws.
- Drove company vision with collaborative employee engagement techniques and strategic leadership.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Board Member
Africa Fintech Network
Abuja
12.2023 - Current
- Provided strategic direction to the organization by setting goals and objectives.
- Engaged in public relations activities to promote company mission, vision, values, products, services, and brand image.
- Attended board meetings and reviewed meeting agendas.
- Participated in various committees to meet specialized goals.
Head of Digital Banking - Fintech
MoneyMart Finance
Harare
12.2022 - Current
- Developed and implemented a digital strategy to increase customer engagement.
- Conducted market research to identify potential customers and target markets.
- Managed the daily operations of the digital department, including budgeting, staffing, and resource allocation.
- Oversaw the development of digital products including e-commerce solutions and mobile apps.
- Established relationships with key stakeholders in order to facilitate collaboration between departments within the organization.
- Coordinated with external vendors to ensure timely delivery of projects while maintaining quality standards.
- Provided leadership in developing innovative ideas that would enhance customer experience across all digital channels.
University Lecturer
NUST - ZAMFI program
Harare
06.2022 - Current
- Developed and implemented course syllabi for undergraduate and graduate level classes.
- Assessed student performance through tests, assignments and exams.
- Provided feedback to students on their work to help them improve their skills.
Chief Association Executive
Digital Finance Association Zimbabwe
Harare
06.2020 - Current
- Developed and implemented strategic plans for successful execution of association events.
- Researched, identified, and established relationships with external vendors to support event needs.
- Coordinated communications between board members, staff, and volunteers to ensure successful program delivery.
- Organized monthly meetings for Board of Directors and other stakeholders to discuss policy updates and initiatives.
- Ensured compliance with state regulations related to non-profit organizations.
- Drafted reports outlining key performance metrics and results achieved by the organization.
- Assisted in organizing conferences, workshops, seminars, and other special events.
Head Commercial
MoneyMart Finance
Harare
03.2023 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Non Executive Director
Virl Financial Services
Harare
10.2021 - 12.2023
- Attended board meetings and chaired committees to discuss strategy, financial performance and risk management.
- Provided independent oversight of the company's operations, ensuring compliance with relevant regulations and legislation.
- Engaged regularly with executive management to provide advice on Digital Finance and Financial inclusion matters.
- Monitored progress against agreed targets set by the board at its regular meetings.
- Advised senior management on areas where additional resources may be required for successful implementation of strategies.
Steering Committee Member
Alliance of Digital Finance and Fintech Associations
Johanessburg, South Africa
07.2021 - 05.2022
- Collaborated with staff to develop recommendations on policy issues related to the committee's mission.
- Researched current trends in the field of work associated with the committee's activities.
- Developed strategies to address identified gaps in services and resources within the organization's scope of responsibility.
Steering Committee Member
Africa Fintech Network
Harare
11.2020 - 01.2022
- Attended meetings, listened to presentations and discussed various topics with other committee members.
- Collaborated with staff to develop recommendations on policy issues related to the committee's mission.
Independent Consultant
COMESA Business Council
Lusaka, Zambia
10.2019 - 03.2021
- Conducted research and analysis to identify a business case for instant, inclusive retail payments across the COMESA Region.
- Created detailed reports on findings from client engagements, including recommendations for improvement.
- Assisted with the development of presentations to communicate results and insights to stakeholders.
- Analyzed data from multiple sources to develop actionable solutions for clients.
- Facilitated workshops with senior management teams to discuss results of the findings.
- Facilitated workshops with senior management teams with the bottom of the pyramid economies in 9 countries.
Account Executive to Key Account Sales Manager
EcoCash Holdings
Mutare To Harare
08.2011 - 01.2020
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Identified potential new customers through research of industry trends and competitive analysis.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Attended networking events to build relationships with potential customers.
- Managed accounts by providing ongoing technical support after the sale was completed.
Relationship Officer
FBC Bank and Kingdom Bank
Harare Mutare
06.2004 - 07.2011
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Provided financial advice to clients based on their needs and goals.
- Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies.
- Analyzed client data to identify opportunities for cross-selling products and services.
- Conducted regular reviews of existing client relationships to ensure the highest level of service was provided.
- Drafted proposals for potential new business opportunities, providing clear explanations of the benefits offered by each product or service.
- Collaborated with internal teams such as marketing, sales, operations, risk management and compliance to maximize customer satisfaction levels.
- Monitored account activity for signs of suspicious transactions or activities that could pose a risk to the organization's security protocols.
- Participated in team meetings discussing current projects, initiatives and strategies related to relationship development.
Education
Certified Digital Finance Practitioner - Financial Inclusion
Fletcher School - TUFTS University
USA06-2020
MBA - Banking And Finance
National University of Science And Technology
Bulawayo 11-2014
B Comm - Economics
Midlands State University
Gweru11-2007
LLB - Law
University of Zimbabwe
HarareSome College (No Degree) - Law And Regulation of Inclusive Finance
University of Luxembourg
LuxembourgSome College (No Degree) - Governance And Accounting
Chartered Governance And Accountancy Institute
HarareSkills
- Meeting Management
- Corporate Governance
- Consensus Building
- Onboarding and training
- Industry partnership development
- Business Administration
- Economic Analysis
- Course Development
- Staff Development
- Meeting facilitation
- Organizational Development
- Operations Management
- Performance Benchmarking
- Regulatory Compliance
- Channel Management
- Solution Innovation
- Staff Management
- New Business Development
- Revenue Growth
- Market Analysis
- Analytical Thinking
Affiliations
- NFIS II - Digital Financial Services Thematic Working Group - RBZ
- Facilitator
- Moderator
Accomplishments
- Triple digit registration growth - GSMA sprinter 2011
- Best mobile money service to the community - ZNCC 2014
Certification
Certified Digital Finance Practitioner
Certificate in Law and Regulation of Inclusive Finance
Digital Responsible Finance Miniseries
Fintech Expert Program Flex
Tech For Inclussion
The UN Principles for Responsible Digital Payments Online Training Course
Designing and Deploying Technology for IIP Systems
Languages
Shona
First Language
Timeline
Chairperson
Alliance of Digital Finance and Fintech Associations
04.2024 - Current
Chief Executive Officer
MartMoney Finance Zambia ltd
01.2024 - Current
Board Member
Africa Fintech Network
12.2023 - Current
Head Commercial
MoneyMart Finance
03.2023 - 04.2024
Head of Digital Banking - Fintech
MoneyMart Finance
12.2022 - Current
University Lecturer
NUST - ZAMFI program
06.2022 - Current
Non Executive Director
Virl Financial Services
10.2021 - 12.2023
Steering Committee Member
Alliance of Digital Finance and Fintech Associations
07.2021 - 05.2022
Steering Committee Member
Africa Fintech Network
11.2020 - 01.2022
Chief Association Executive
Digital Finance Association Zimbabwe
06.2020 - Current
Independent Consultant
COMESA Business Council
10.2019 - 03.2021
Account Executive to Key Account Sales Manager
EcoCash Holdings
08.2011 - 01.2020
Relationship Officer
FBC Bank and Kingdom Bank
06.2004 - 07.2011
Certified Digital Finance Practitioner - Financial Inclusion
Fletcher School - TUFTS University
MBA - Banking And Finance
National University of Science And Technology
B Comm - Economics
Midlands State University
LLB - Law
University of Zimbabwe
Some College (No Degree) - Law And Regulation of Inclusive Finance
University of Luxembourg
Some College (No Degree) - Governance And Accounting
Chartered Governance And Accountancy Institute
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