Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GERALDO ADONIS

Tampa,Florida

Summary

From Haiti, I am currently living in the United States of America, friendly guest service professional bringing 7 years of exceptional hospitality experience. Pursuing a Guest Services opportunity or any company my skills may fit in which to utilize my experience and knowledge .

Overview

7
7
years of professional experience

Work History

Guest Experience Expert

JW Marriott Hotel
Tampa, FL
04.2024 - Current
  • Greeted guests upon arrival and provided information about local attractions, restaurants, and transportation options.
  • Assisted in resolving guest complaints related to room availability, cleanliness, service issues, or billing disputes.
  • Provided exceptional customer service to ensure satisfaction of all guests.
  • Informed guests of hotel services and amenities.
  • Maintained organized records of guest transactions and activity logs.
  • Addressed escalated customer service issues with professionalism while providing solutions to meet the needs of the guest.
  • Managed phone calls in an efficient manner by transferring calls when necessary or assisting with inquiries.
  • Provided concierge services such as making reservations for dining or entertainment events on behalf of guests.
  • Updated customer profiles in the system to reflect preferences or special requirements.
  • Participated in training sessions for new employees regarding customer service standards.

J-1 Trainee as Guest Experience Expert

JW Marriott Hotel
Tampa, FL
02.2023 - 01.2024

Housekeeping Supervisor

Marriot International
Port-au-Prince, Haiti
09.2017 - 01.2023
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Monitored inventory levels and ordered supplies as necessary.
  • Created and implemented daily cleaning schedules for staff members.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Scheduled employees' shifts according to occupancy levels at the hotel.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Education

Hotel Management

Ecole Hotelière D'Haiti
Haiti
01-2017

Skills

  • Patience and composure
  • Timely complaint resolution
  • Guest communication
  • Marketing
  • Professional Demeanor
  • VIP services
  • Task Prioritization
  • Written Communication
  • Time management abilities
  • Active Listening
  • Decision-Making
  • Multitasking

Languages

English
Professional
French
Native/ Bilingual
Haitian creole
Native/ Bilingual
Spanish
Elementary

Timeline

Guest Experience Expert

JW Marriott Hotel
04.2024 - Current

J-1 Trainee as Guest Experience Expert

JW Marriott Hotel
02.2023 - 01.2024

Housekeeping Supervisor

Marriot International
09.2017 - 01.2023

Hotel Management

Ecole Hotelière D'Haiti

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GERALDO ADONIS