Summary
Overview
Work History
Education
Skills
Timeline
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Geraldo Duran

Ocala,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior clerks position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

SITEL Worldwide
09.2015 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Assistant Manager

Dollar General
01.2011 - 10.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

GED -

Marion Technical College
Ocala, FL

Skills

  • Consultative Sales
  • Complaint Resolution
  • Scheduling
  • Product Knowledge
  • Data Collection
  • Account Updating
  • Report Generation

Timeline

Customer Service Representative

SITEL Worldwide
09.2015 - 04.2020

Assistant Manager

Dollar General
01.2011 - 10.2015

GED -

Marion Technical College

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Geraldo Duran