Hi, I’m
Geraldo Fernandez
New York,NY
Summary
Proven Maintenance Technician and Janitorial Supervisor with a track record of enhancing operational efficiency at Acacia Network. Skilled in preventive maintenance and mechanical troubleshooting, coupled with a service-oriented mindset. Demonstrated success in reducing downtime by 30% through innovative problem-solving and effective team collaboration. Excel in clear communication and critical thinking, ensuring high standards of safety and service.
Overview
10
years of professional experience
Work History
Acacia Network
Maintenance Technician
2023.12 - 2024.02 (2 months)
Job overview
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
Fedcap Rehabilitation Services
Janitorial Supervisor
2016.06 - 2022.07 (6 years & 1 month)
Job overview
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
- Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
- Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
- Streamlined operations by implementing new technologies and equipment that increased efficiency without compromising quality standards.
- Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
- Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
- Adapted maintenance plans to suit the specific needs of unique facilities, considering factors such as foot traffic and building materials.
- Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.
- Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
- Fostered a positive work environment through clear communication channels between employees.
- Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times.
- Maintained safe work environments through adherence to regulatory requirements and industry best practices for janitorial services.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Established strong working relationships with vendors and suppliers, negotiating favorable terms for cleaning materials and equipment purchases.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Improved client satisfaction by conducting regular inspections and addressing concerns promptly.
- Addressed and resolved staff conflicts, promoting harmonious working environment.
Acacia Network
Case Manager
2014.08 - 2016.04 (1 year & 8 months)
Job overview
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Reduced client wait times for service access by optimizing internal referral processes.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
Education
John F Kennedy
Yes
Skills
- Preventive Maintenance
- Problem solving ability
- Building Maintenance
- Mechanical Troubleshooting
- Safety awareness
- Troubleshooting skills
- Hand and power tools
- Equipment Installation
- Tool management
- Drywall Repair
- Painting
- Apartment Maintenance
- Door hardware
- Maintenance Scheduling
- Service-oriented mindset
- Organized nature
- Facility Management
- Willing to Learn
- Hand and Power Tool Operation
- Hand and power tool use
- Critical Thinking
- Clear Communication
Languages
Spanish
Full Professional
Timeline
Maintenance Technician
Acacia Network
2023.12 - 2024.02 (2 months)
Janitorial Supervisor
Fedcap Rehabilitation Services
2016.06 - 2022.07 (6 years & 1 month)
Case Manager
Acacia Network
2014.08 - 2016.04 (1 year & 8 months)
John F Kennedy
Yes
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