Geraldo Munoz Torres
St. Cloud,Florida
Summary
Offering excellent interpersonal skills and natural ability to connect with customers, eager to learn and develop in retail environment. Brings understanding of customer service principles and effective communication techniques. Ready to use and develop sales and customer service skills in Desired Position role.
Overview
2027
2027
years of professional experience
Work History
Costumer Service
Shell Gas Station
St. Cloud, FL
09.2023 - 04.2026
- Conducted customer service training sessions for new team members.
- Provided outstanding customer service by addressing inquiries promptly.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to increased client referrals through exceptional customer service practices.
Driver
Amazon Flex
Orlando, FL
2022 - 09.2023
- Delivered packages efficiently while adhering to safety and traffic regulations.
- Navigated routes using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding delivery status and inquiries.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
Lead Driver
ABM Industries
Orlando, FL
2020 - 06.2022
- Oversaw daily transportation operations, ensuring timely and safe delivery of services.
- Trained and mentored new drivers on safety protocols and operational procedures.
- Implemented process improvements to enhance efficiency in route planning.
- Coordinated logistics for multiple projects, optimizing resource allocation and scheduling.
Driver, Warehouse Orders
Opimax Service
Orlando, FL
05.2018 - 07.2019
- Operated delivery vehicles to transport warehouse orders efficiently.
- Managed loading and unloading of goods, ensuring accurate order fulfillment.
- Maintained inventory accuracy through systematic checking and organization.
- Assisted in training new drivers on safety protocols and operational procedures.
Education
High School Diploma -
Isntituto De Banca Y Comercio
Ponce Puerto RicoLanguages
Spanish
Full Professional
English
Elementary
Timeline
Costumer Service
Shell Gas Station
09.2023 - 04.2026
Driver, Warehouse Orders
Opimax Service
05.2018 - 07.2019
Driver
Amazon Flex
2022 - 09.2023
Lead Driver
ABM Industries
2020 - 06.2022
High School Diploma -
Isntituto De Banca Y Comercio