Dynamic General Manager with a proven track record at Marco's Pizza Distribution, excelling in branding and staff development. Spearheaded innovative marketing strategies, boosting brand awareness, and led teams to surpass objectives through effective supervision and training. Skilled in cost analysis, ensuring operational efficiency and profitability. Passionate about fostering strong client relationships and employee empowerment, achieving significant organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Marco's Pizza Distribution
Kissimmee, FL
06.2018 - Current
Forecasted customer demand to set prices or credit terms for goods or services.
Guided management and supervisory staff to promote smooth operations.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Conducted regular meetings with senior management team to review progress against established objectives.
Developed marketing strategies designed to increase brand awareness within target markets.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Created schedules and monitored payroll to remain within budget.
Recruited, interviewed and hired qualified staff for open positions.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Supervised employees through planning, assignments, and direction.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Recruited, trained and empowered employees to achieve key performance indicators.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Trained employees on duties, policies and procedures.
Administered employee discipline through verbal and written warnings.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Harmony High School
Orlando, FL
05-2019
Some College (No Degree) -
Valencia College
Orlando, FL
Skills
Branding
Advertising and marketing
Sales
Product development
Cost analysis and savings
Troubleshooting expertise
Staff development
Data review
Supervision and training
Employee scheduling
Labor cost controls
reviewing p&l reports
Affiliations
volunteer of the osceola county animal services shelter.
took care of animals and maintained kennels clean
assisted guests and offered tours
Languages
English
Full Professional
Spanish
Full Professional
Italian
Limited
sign language
Limited
Accomplishments
recognized general manager of the month for the company