Geraldo Paoliello

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

• Improved response times to emergencies by establishing clear communication protocols among team members.
• Reviewed existing emergency response procedures, suggesting improvements where necessary for optimal effectiveness during crisis situations.
• Streamlined reporting processes for incident management, resulting in more efficient resolution of issues.
• Performed regular risk assessments to identify areas requiring increased attention or additional resources.
• Responded quickly to incidents and assessed active situations for security concerns.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards.
• Performed hourly patrols of building areas, parking lots and facility grounds.

• Managed overbooking situations tactfully, offering alternative solutions to affected passengers.
• Processed flight reservations efficiently, minimizing errors and delays in the system.
• Conducted pre-boarding announcements clearly and accurately, keeping passengers informed about flight status updates.
• Contributed to positive work environment through effective communication and teamwork among colleagues.
• Collaborated with team members to manage gate operations effectively during peak periods.
• Assisted passengers with special needs, ensuring a comfortable and pleasant travel experience.
• Provided multilingual assistance when necessary, catering to diverse traveler needs and enhancing overall guest satisfaction levels.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.

• Responded quickly to incidents and assessed active situations for security concerns.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards.
• Performed hourly patrols of building areas, parking lots and facility grounds.
• Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
• Completed full building and grounds patrols to spot and investigate concerns.
• Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
• Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Inspect, service, maintain, troubleshoot, and repair: cargo aerial delivery systems, drag parachute systems, aircraft oxygen systems, helicopter emergency flotation systems, portable dewatering pumps, air/sea rescue kits, and special-purpose protective clothing.land sea survival lectures and shallow water egress.Conduct routine aircraft inspections, and aviation administrative duties.Dropmaster or Loadmaster, Sensor Systems Operator, Helicopter Basic Aircrewman, and Helicopter Rescue Swimmer.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10

daily flights.

• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
• Checked cargo and baggage for security to meet TSA regulations.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

• Performs the inspection, weighing, documentation and proper staging of the finished pallets needed to go to the Ramp and be up loaded on the aircraft
• Ensures security against pallet bumping, wrong load sequence and assures airworthiness by performing the following duties.
• Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
• Prepared hazardous material shipments in compliance with safe handling practices.

• Elevated security measures on the tarmac by consistently monitoring access points as per TSA regulations while keeping unauthorized personnel from entering restricted areas.
• Ensured accurate tracking of cargo by diligently maintaining documentation and updating records in the company database.
• Supported the seamless flow of cargo traffic by effectively organizing ground transportation for shipments arriving at or departing from the ramp area.
• Enhanced teamwork among colleagues by demonstrating strong leadership skills, offering support when needed, and fostering a positive work atmosphere.
• Improved cargo handling efficiency by implementing organized ramp procedures and safety protocols.
• Reduced turnaround times for aircraft by effectively coordinating with ground crew and pilots during loading and unloading processes.