Geralene Robinson
Brighton,CO
Summary
Successful at putting together closing paperwork, evaluating information and documenting actions. Knowledgeable about researching and resolving problems. Completes high-quality work in fast-paced settings. Efficient and personable Escrow Officer with 7 years of experience making complex real estate transactions seamless for buyers, sellers and colleagues. Customer-focused and disciplined detail person with exceptional proficiency at coordinating multiple transactions simultaneously and accurately. Team player with history of smooth closings and repeat customers. Talented business professional knowledgeable about overseeing the real estate closing process. Organized and industrious with a superior work ethic and results-oriented nature. Proficient Escrow Officer familiar with real estate contract standards, lender guidelines, and title requirements. Meticulous and systematic with excellent judgment. Desiring a permanent role with a growing team. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Escrow Officer
Guardian Title Agency
Boulder, CO
06.2022 - Current
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Prepared closing documents with care to eliminate errors or delays in processes.
- Closed purchase transactions in a high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
- Managed multiple files simultaneously while ensuring adherence to deadlines.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Issued checks from escrow accounts according to instructions provided by clients or lenders.
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed post-closing activities such as recording deeds, filing documents.
- Delivered excellent customer service by identifying needs and recommending custom solutions.
- Ensured compliance with federal regulations such as RESPA, TILA, ECOA.
- Ensured proper execution of all documents at the closing table.
- Reviewed title commitments to ensure clear titles were obtained prior to closing.
- Prepared HUD-1 Settlement Statements and other closing documents in accordance with applicable laws.
- Attended continuing education courses to stay abreast of industry developments.
- Made public relations calls, attended industry-related functions and earned word-of-mouth recommendations.
Junior Escrow Officer
Land Title Guarantee Company
Westminster, CO
06.2016 - 08.2020
- Provided customer service throughout the escrow process by answering questions from clients regarding their transactions.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Managed daily operations of the office including scheduling appointments and depositing checks into appropriate accounts.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Developed relationships with customers by providing excellent customer service through phone calls, emails or face-to-face interactions.
- Coordinated with lenders, attorneys, buyers, sellers, and other parties involved in the transaction process.
- Prepared closing statements, deed of trust documents, and other related paperwork for real estate transactions.
- Reviewed contracts for legal requirements such as recording fees, transfer taxes and notary acknowledgments before disbursing funds at close of escrow.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Oversaw complete real estate closing process and adhered to all related process guidelines, company standards, and title requirements.
Education
Some College (No Degree) - Core
Front Range Community College
Brighton, COSkills
- Document Preparation
- Closing Process Coordination
- Contracts Knowledge
- Funds Disbursement
- Customer Relations
- Attention to Detail
- Complaint Handling
- Database Management
- Decision-Making
- Customer Service-Focused
- Regulatory Compliance
- Oral and Written Comprehension
- Analytical and Critical Thinking
Affiliations
- Volunteer girls softball coach for City of Brighton for 6 years
- Volunteer at the Boys and Girls Clubs of America
- Volunteer once a year for A Precious Child
Accomplishments
- Coach of the year 2018 City of Brighton
Certification
- Notary Public for the State of Colorado
- Licensed Title EScrow Officer with the State of Colorado Commission
References
References available upon request.
Timeline
Escrow Officer
Guardian Title Agency
06.2022 - Current
Junior Escrow Officer
Land Title Guarantee Company
06.2016 - 08.2020
Some College (No Degree) - Core
Front Range Community College
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