GERALIN ARMSTRONG
NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Gracehouse Treatment Center
12.2008 - 05.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Tracked and submitted employee timesheets to prepare for payroll processing
- Send and receive emails to provide information, resulting in effective business correspondence
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Paraprofessional
TT&T Services
12.2006 - 04.2007
- Assisted student in finding useful study methods to enhance academic performance
- Prepared student for standardized tests, ACT exams and advanced course placement test
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Reported on student progress, behavior, and social skills to parents.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Home Health Aid
Impact Home Care Services
09.2005 - 08.2006
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Developed rapport to create safe and trusting environment for care.
Education
No Degree - Business Administration
Everest University Online
Tampa, FL03.2014
Certificate - Cosmetology
Sandhills Community College
Pinehurst, NC06.2002
High School Diploma -
Scotland High
Laurinburg, NC05.2000
Skills
- Bookkeeping
- Microsoft Office
- Data Entry Documentation
- Records Management Systems
- Technical Support
- Office Equipment Maintenance
- Records Management
- Sorting and Labeling
- Recordkeeping
- Customer Service
Additional Information
References:
Available upon request
Timeline
Administrative Assistant
Gracehouse Treatment Center
12.2008 - 05.2023
Paraprofessional
TT&T Services
12.2006 - 04.2007
Home Health Aid
Impact Home Care Services
09.2005 - 08.2006
No Degree - Business Administration
Everest University Online
Certificate - Cosmetology
Sandhills Community College
High School Diploma -
Scotland High
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