Geralka Ryan
Baton Rouge,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Night Auditor/Front Desk Clerk
Golden Nugget Lake Charles Hotel & Casino
02.2022 - 02.2023
- Double check the data’s accuracy and integrity
- Enter data into LMS software including payments and account information
- Responsible for verifying that all revenue and expenses were claimed, preparing reports for the next day’s work including reconciling accounts at high level of detail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered guests telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Online Personal Shopper
Walmart
11.2020 - 08.2022
- Ensuring the accuracy of orders prior to pick up
- Making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction and following up on out of stock items.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Receptionist Clerk/ Caregiver
Stonebridge Assisted Living
06.2019 - 08.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Caregiver
The Gardens and the Guardian House
09.2017 - 07.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Education
High School Diploma -
Alfred M. Barbe High School
Lake Charles, LA05.2018
Skills
- Employee Retention
- Call Transfers
- Creative Solutions
- Reporting Efficiency and Accuracy
- Customer Service
- Deposit Collection
- Lobby Maintenance
- Safety Protocols
- Multi-Line Phone Systems
- Professional Relationships
- Verifying Reservations
- Hospitality Service
- Customer Loyalty
- Mail Routing
- Hotel Reservations
- Room Charges
- Problem-Solving Skills
- Room Booking
- HIPAA Guidelines
- Verifying Data Accuracy
- Administrative Skills
- Data Input Software
- Serve Guests
- Social Perceptiveness
- Customer Engagement
- Listening Skills
- Dining and Amenity Recommendations
- Reading Comprehension
- Personable Demeanor
- Room Assignments
- Issue Identification
- Word Processing
- Process Transactions
- Nightly Audits
- Reminder Calls
- Time Management
- Complaint Resolution
- Special Requests
- Conflict Management
- Attractions and Amenities Knowledgeable
- Guest Registration
- Phone Call Direction
- Check in and Checkout Procedures
- Cash Handling
- Payment Processing
- File Management
- Compliance Requirements
- Checking Guests In and Out
- Reservation Setting
Timeline
Night Auditor/Front Desk Clerk
Golden Nugget Lake Charles Hotel & Casino
02.2022 - 02.2023
Online Personal Shopper
Walmart
11.2020 - 08.2022
Receptionist Clerk/ Caregiver
Stonebridge Assisted Living
06.2019 - 08.2020
Caregiver
The Gardens and the Guardian House
09.2017 - 07.2018
High School Diploma -
Alfred M. Barbe High School
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