Summary
Overview
Work History
Skills
Certification
Accomplishments
Timeline
Generic

Gerall Williams

Lancaster

Summary

Human Resource Professional with a strong track record in talent management and performance development. Proven ability to implement business process improvements and navigate employment law effectively. Experienced in leading multi-site operations and fostering team motivation across all organizational levels. Successfully influenced decision makers to facilitate impactful organizational change.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sr. Human Source Manager

Genpact LLC
Richardson
09.2019 - 05.2025
  • Developed and designed HR policies that support employee growth and business objectives across various sectors.
  • Managed oversight of HR activities for over 2,500 employees across multiple locations.
  • Partnered with leadership to foster a motivated culture enhancing productivity and delivering results.
  • Executed yearly compensation planning budgets in compliance with organizational goals.
  • Streamlined manual processes through collaboration with digital teams, optimizing workforce efficiency.
  • Resolved complex employee relations issues, ensuring alignment with company policies.
  • Conducted performance evaluations and provided coaching to enhance team development.
  • Implemented strategic projects aimed at reducing employee attrition and improving morale.

Sr. Operation Manager

Genpact LLC
Richardson
01.2018 - 09.2019
  • Demonstrated a proven track record of exceptional performance through strong assessment and problem-solving capabilities.
  • Managed human resources functions, including hiring, training, and mentoring team members.
  • Partnered with clients to define product-development needs and expand product lines effectively.
  • Supervised analyst performance, focusing on development and quality to meet senior leadership standards.
  • Recognized potential growth in individuals during training, providing recommendations for career advancement.
  • Addressed and resolved employee-related issues efficiently, fostering a supportive workplace culture.

Manager

Walmart
Savoy
06.2012 - 11.2017
  • Developed talent for salary and hourly associates, overseeing 140 direct reports.
  • Coordinated daily workflows for office and maintenance employees, ensuring efficient operations.
  • Planned and scheduled comprehensive training programs, including new hire and cross-training sessions.
  • Revised office practices to enhance lean efficiency and productivity.
  • Audited and coded property invoices weekly for
  • Accounting; managed petty cash operations.
  • Implemented problem-solving strategies for business, public, and customer relations challenges.
  • Maintained confidential files and records to protect sensitive information.
  • Conducted computer-based trainings (CBL) for employee skill development.

Skills

  • HR policy development
  • Compensation planning
  • Employee relations
  • Performance evaluation
  • Employee training
  • Project management
  • Employee engagement
  • Talent acquisition
  • Workforce optimization
  • Effective communication
  • Time management
  • Problem solving
  • Labor law compliance
  • Benefits administration
  • Payroll processing
  • HR software proficiency

Certification

  • Lean Six Sigma Greenbelt Certification
  • Agentic AI Trained in Tested

Accomplishments

  • 2023 HR Business Partner of the Year

Timeline

Sr. Human Source Manager

Genpact LLC
09.2019 - 05.2025

Sr. Operation Manager

Genpact LLC
01.2018 - 09.2019

Manager

Walmart
06.2012 - 11.2017

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Gerall Williams