Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geralneter Adams

Country Club Hills,IL

Summary

Seeking entry level employment that would provide me the opportunity to demonstrate my abilities as well as learn new skills in this field

Detail-oriented Type Processor with Number years of Industry experience. Leverages methodical and organized approach to maintain accuracy.

Skilled Type Processor adept at working quickly and accurately in fast-paced, high-volume Industry environments. Proficient in documentation, data entry and file management.

Detail-oriented Quality Assurance Auditor adept at developing and maintaining strong Industry compliance programs. Hardworking and organized professional with in-depth understanding of evaluation processes and audit procedures. Pursuing new professional challenges with an expanding operation.

Committed Job Title with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.

Overview

20
20
years of professional experience

Work History

Parcel processor, •Auditor

IKEA
Minooka, IL
08.2018 - 09.2020
  • Epj scanner
  • Picker
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Utilized Name tracking software to locate and retrieve items.
  • Researched and resolved discrepancies to maintain accuracy.
  • Communicated with Processing Supervisor if unable to achieve timeline or resolve error.
  • Moved items from one manufacturing operation to another according to item routing.
  • Received and reviewed incoming documents and materials.
  • Planned and executed audit phases and data input into Type software for analysis.
  • Prepared, boxed and staged outgoing shipments.

Marketing Team Member

PLS Loan Store
Chicago, IL
02.2016 - 07.2018
  • PLS Financial
  • Performed various activities specifically designed to attract new customers
  • Public interactions daily to inform them of the services offered
  • Achieved or surpassed monthly and yearly sales goals on consistent basis.
  • Established community relationships by coordinating events to maximize marketing strategies.

Security Officer

Kates’s Detective Security Agency
Chicago, IL
08.2011 - 01.2016
  • Kates Detective Agency
  • Foot/mobile patrols of assigned sites
  • Notifying C.P.D & EMS when needed to maintain order on site
  • Completed all daily activities & incident reports during shift
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reported suspicious activities and persons to law enforcement.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Monitored employee activities, confirming compliance with security regulations.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

Customer Service Collections Representative

Blue Cross And Blue Shield
Minooka, IL
01.2006 - 11.2011
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Removed items from shelves or storage bins and scanned tags.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Packaging Associate

Kellogg's
Chicago, IL
03.2002 - 11.2006
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Labeled, recorded and inspected packaging to prepare for shipment or storage.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Documented order updates by inputting data into Type system.

Driver

First Transit
Chicago, IL
11.2020 - 02.2021
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

Education

High School Diploma -

Midwest Theological Institute
Chicago, IL
01.2008

Skills

SKILLS/CERTIFICATES

  • 40 hours armed security training certificate
  • 20 hours basic unarmed security training certificate
  • Customer service collections skills
  • Customer service certificate
  • Excellent organizational skills
  • Great with adjusting to different environments and working under pressure;
  • Very communicative with people inside or outside an organization
  • Able to work as a team member and self-motivated when working alone

Timeline

Driver

First Transit
11.2020 - 02.2021

Parcel processor, •Auditor

IKEA
08.2018 - 09.2020

Marketing Team Member

PLS Loan Store
02.2016 - 07.2018

Security Officer

Kates’s Detective Security Agency
08.2011 - 01.2016

Customer Service Collections Representative

Blue Cross And Blue Shield
01.2006 - 11.2011

Packaging Associate

Kellogg's
03.2002 - 11.2006

High School Diploma -

Midwest Theological Institute
Geralneter Adams