Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geralyn Aitken

New York,NY

Summary

Passionate about delivering exceptional support and fostering strong client relationships. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

10
10
years of professional experience

Work History

Freight Trucking Agent

BMGI Logistics
New York, NY
06.2023 - Current
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Provided customer service support by responding promptly to inquiries regarding order status or shipment information.
  • Analyzed incoming purchase orders for completeness prior to processing shipments.
  • Coordinated the shipment of goods to customers in a timely manner.
  • Created shipping documents such as bills of lading, invoices, packing slips and customs forms.

Logistics Coordinator

Generational Logistics
New York, NY
02.2020 - 06.2023
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Utilized logistics software to optimize supply chain processes and improve efficiency.
  • Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
  • Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
  • Coordinated daily logistics operations, including shipment scheduling and tracking.

Customer Service Representative

Work Force 1
New York, NY
02.2015 - 11.2019
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

BBA - Business Administration And Accounting

Monroe College
Bronx, NY
08-2004

Skills

  • Order processing
  • Shipping documentation
  • Logistics coordination
  • Freight management
  • Supply chain optimization
  • Customer service

Timeline

Freight Trucking Agent

BMGI Logistics
06.2023 - Current

Logistics Coordinator

Generational Logistics
02.2020 - 06.2023

Customer Service Representative

Work Force 1
02.2015 - 11.2019

BBA - Business Administration And Accounting

Monroe College
Geralyn Aitken