Geralyn DeJesus
Melbourne,FL
Summary
Dynamic professional with a proven track record at Walt Disney World, excelling in customer service and data services integration. Demonstrated commitment to quality, enhancing customer satisfaction and streamlining clinical processes. Skilled in food service coordination and adept at fostering positive guest experiences, with a knack for efficient problem-solving and operational improvements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Counter Service
Walt Disney World
- Improved customer satisfaction by providing efficient and courteous service at food and beverage counter.
Costuming Coordinator
Walt Disney World Resort
- Prioritized and managed multiple projects as Costuming Coordinator, ensuring all met their deadlines and objectives without compromising parade and show quality.
Server / Bartender
Tarantino Restaurant
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
Document Specialist
SourcePoint
06.2023 - 10.2024
- Prepared physical documents and work requests in compliance with company guidelines.
- Increased efficiency in the approval process by tracking pending approvals and following up with appropriate parties when needed.
- Scanned, filed and transmitted various documents and adhered to filing procedures.
Clinical Processor
Bioreference Labrotories
09.2021 - 02.2023
- Streamlined workflow processes within the clinical setting by utilizing electronic health record systems effectively for seamless data entry and retrieval.
Customer Service Representative
Sourcepoint
09.2020 - 08.2021
- Provided excellent customer care by responding to requests, assisting with perticular questions about mortgage and handling payment functions
Call Center Representative
ERC
02.2019 - 08.2020
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cashier
Sodexo
02.2018 - 10.2019
- Performed cash, and card transactions to complete customer purchases of breakfast and lunch in prestigious client cafeteria
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Dispatcher
Walt Disney World
01.2010 - 07.2017
- Maintained updated and detailed records of calls in physical and electronic database.
- Provided exceptional customer service to resort guests, remaining empathetic and patient during emergencies.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Housekeeper
Walt Disney World
02.2005 - 01.2010
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Education
Diploma - Academic
Bay Shore High School
Bay Shore, NY06.1978
Skills
- Customer services
- Commitment to quality and service
- Food service coordination
- Customer service standards
- Cleaning Services
- Data Services Integration
- Mail Services
Timeline
Document Specialist
SourcePoint
06.2023 - 10.2024
Clinical Processor
Bioreference Labrotories
09.2021 - 02.2023
Customer Service Representative
Sourcepoint
09.2020 - 08.2021
Call Center Representative
ERC
02.2019 - 08.2020
Cashier
Sodexo
02.2018 - 10.2019
Dispatcher
Walt Disney World
01.2010 - 07.2017
Housekeeper
Walt Disney World
02.2005 - 01.2010
Counter Service
Walt Disney World
Costuming Coordinator
Walt Disney World Resort
Server / Bartender
Tarantino Restaurant
Diploma - Academic
Bay Shore High School
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