Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Geralyn Jordan

Trenton,NJ

Summary

Dynamic Business Manager at Porky's Famous BBQ LLC, skilled in employee training and conflict resolution. Successfully mentored new hires, enhanced team performance, and optimized inventory management, leading to improved operational efficiency. Proven ability to foster a collaborative environment while negotiating cost-effective supplier agreements, ensuring project success and team cohesion.

Overview

18
18
years of professional experience

Work History

Business Manager

Porky's Famous BBQ LLC
Flemington, NJ
11.2021 - Current
  • Mentored newly hired employees on company programs and procedures.
  • Delegated tasks to staff, clarifying priorities and objectives.
  • Prepared work schedules, assigning specific roles to team members.
  • Evaluated employee performance and proposed necessary improvements.
  • Managed team dynamics, providing guidance to ensure project success.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
  • Provided guidance and support to team members when needed.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Negotiated with suppliers to secure cost-effective resources.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Investigated incidents reported by customers or staff members.

Lead Server

Djcity
Rosamond, CA
03.2007 - 06.2021
  • Trained new employees to perform duties.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Resolved conflicts between employees quickly and fairly.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Set up banquet functions according to instructions provided by banquet captain or manager.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Worked with management to coordinate special functions and events.
  • Interacted and engaged with patrons to promote friendly environment.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.
  • Processed guest checks using POS system accurately.
  • Provided exceptional service to high volume of daily customers.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

LPN

Career Care Institute
Lancaster, CA
07-2007

Skills

  • Employee training
  • Project management
  • Inventory management
  • Performance evaluation
  • Team building
  • Customer service
  • Work scheduling
  • Time management
  • Conflict resolution
  • Policy implementation
  • Recruiting and hiring
  • Safety protocols and procedures
  • Performance evaluations
  • Cost reduction

Languages

English
Professional
Tagalog
Native/ Bilingual

Affiliations

  • I find joy in a variety of hobbies that bring balance to my life. Engaging in outdoor activities, such as hiking,biking and swimming, allows me to recharge and appreciate the beauty of nature.
  • Cooking is another passion of mine, experimenting with flavors and creating delicious meals. These hobbies not only contribute to my well-being but also enhance my ability to approach challenges with a fresh perspective.

References

References available upon request.

Timeline

Business Manager

Porky's Famous BBQ LLC
11.2021 - Current

Lead Server

Djcity
03.2007 - 06.2021

LPN

Career Care Institute

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Geralyn Jordan