Geralynn Williams
Duluth,GA
Summary
Professional seeking a Remote Customer Service role, using my excellent interpersonal and problem-solving abilities to provide exceptional service and proactive resolutions.
Overview
28
28
years of professional experience
Work History
Banking Customer Support Associate
TTEC Solutions
Greenwood Village, CO
09.2021 - 10.2023
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience
- Assisted customers with navigating bank systems, completing transactions, and opening or closing accounts
Multi-Client Customer Service Agent
XACT TeleSolutions
Lake Mary, FL
04.2018 - 01.2021
- Worked on at least eight accounts simultaneously
- Clients included hotel check-in and security calls, culinary colleges and restaurants, checking cx automobile maintenance appointments, and confirming auto insurance
Customer Service Representative 1
TTEC Solutions
Greenwood Village, CO
09.2014 - 12.2016
- Promptly addressing concerns and providing accurate information
- Assisted customers in navigating websites
- Finding and placing online orders with customer information and improving overall user experience
Customer Service Rep Hyundai
TTEC Solutions
Greenwood Village, CO
10.2012 - 01.2014
- Maintained a thorough knowledge of products and services to provide accurate information to customers
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business
Sales Associate
Marshall Fields and Co.
Chicago, IL
10.1995 - 01.2010
- Achieved monthly sales targets consistently
- Assisted in training new staff members via company policies
- Stock placement and breakdowns of displays and marked discounts
Skills
- Technical Troubleshooting
- Online Chat Support
- Incoming Call Management
- Problem-solving abilities
- Virtualization techniques
- Multitasking
- Problem-Solving
- Time management abilities
Timeline
Banking Customer Support Associate
TTEC Solutions
09.2021 - 10.2023
Multi-Client Customer Service Agent
XACT TeleSolutions
04.2018 - 01.2021
Customer Service Representative 1
TTEC Solutions
09.2014 - 12.2016
Customer Service Rep Hyundai
TTEC Solutions
10.2012 - 01.2014
Sales Associate
Marshall Fields and Co.
10.1995 - 01.2010
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