Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Geralynne Tabladillo

'Ewa Beach,HI

Summary

Client service professional with strong background in delivering high-quality support and client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Client Service Representative

Diagnostic Laboratory Services
05.2022 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintains STAT and critical laboratory reports and call list
  • Prepare laboratory results to send through mail

Supervisor

Genki Sushi
07.2014 - 07.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Training new hires regarding restaurant procedure roles
  • Collecting payments, balancing and closing out my register at the end of the night
  • Orders cash fund, cost of goods while communicating with other vendors for store
  • Knowledge with Microsoft excel, outlook and word for inputting invoices, cash reports and daily sales reports with cash revenues

Education

Bachelor of Arts - Health Care Administration

UH West Oahu
Kapolei, Hi
08-2021

Skills

  • Call center experience
  • Complaint handling
  • Customer service
  • Communication
  • Time Management
  • Multitasking in Fast-Paced Environments
  • Dependability
  • Teamwork
  • Remote office availability
  • Customer data confidentiality

Certification

  • Basic Life Support (CPR + AED)

Timeline

Client Service Representative

Diagnostic Laboratory Services
05.2022 - Current

Supervisor

Genki Sushi
07.2014 - 07.2022

Bachelor of Arts - Health Care Administration

UH West Oahu

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