Gerard AhQuin
Kaneohe,HI
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Store Manager
Lex Brodies Tire Company
02.2007 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Devised processes to boost long-term business success and increase profit levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Manager
Checker Auto Parts
01.2005 - 01.2007
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Achieved recognition for contribution to store success by optimizing sales.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Education
High School Diploma -
Castle High School
Kaneohe, HI05.2004
Skills
- Goals and Performance
- Customer Service
- Staff Training
- Time Management
- Employee Motivation
- Store Opening and Closing Procedures
- Sales Expertise
- Inventory Management
- Recruiting and Hiring
- Leading Staff Meetings
- Leadership Development
- Performance Monitoring and Evaluation
- Multitasking and Organization
- Retail Merchandise Quality Standards
- Improve Performance
- Profit and Loss
- Budget Controls
- Leadership
- Disciplinary Enforcement
- Employee Terminations
Accomplishments
- Managed a store that exceeded company expectations in every category for many years.
- Managed a store that exceeded company expectations in every category during the covid pandemic.
- Exceeded monthly store sales goal 18 months in a row.
- Increased sales by 20% by coaching department managers on new merchandising standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 32 staff members.
Hobbies
Spending time with my family
Judging card Tournaments
Working on cars
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Actions Speak louder then words.
Timeline
Store Manager
Lex Brodies Tire Company
02.2007 - Current
Assistant Manager
Checker Auto Parts
01.2005 - 01.2007
High School Diploma -
Castle High School
Similar Profiles
FRANCIS HUNTFRANCIS HUNT
Technician Helper at LEX BRODIES TIRE COMPANYTechnician Helper at LEX BRODIES TIRE COMPANY
David BenitoDavid Benito
Automotive Technician at Brodies Tire and BrakeAutomotive Technician at Brodies Tire and Brake
Derek McBethDerek McBeth
Customer Service Specialist at LEX BRODIE'S TIRECustomer Service Specialist at LEX BRODIE'S TIRE