GERARD BARRETT
Paradise Valley,AZ
Summary
To obtain a career opportunity that will allow me to utilize my educational background and work experience to contribute to the success of the company.
Overview
30
30
years of professional experience
Work History
Sr. Customer Assistant
Computershare
09.2019 - Current
- Responsible for assigned portfolio
- Maintain consistency with collections and communication with client to stay current on mortgage loans
- Stay up to date with the companies various options on how to assist clients with maintaining a good payment history and share aides that will assist clients that have been impacted by COVID 19.
Mortgage Specialist
JPMorganChase
02.2018 - 01.2019
- Responsible for creating a financial plan for clients who may need a recast and/or modify a mortgage or home equity loan
- Provide technical advice to clients on all mortgage options offered
- Maintain all matrix categories issued
- Follow policies and procedures and stay up to date on governmental rules and regulations.
Customer Service Associate
ToyotaFinancial
11.2012 - 11.2016
- Responsible for assigned portfolio
- Must accurately and in a timely manner handle all aspects of the customer account maintenance and transaction
- Investigate and follow up on all customer inquiries
- Work with high risk accounts to reduce company risk.
Personal Banker (S.A.F.E)
WellsFargo
10.2010 - 02.2012
- Manage customer portfolio services, relationships and cross sell products and services
- Build relationships with clients to recognize and understand life events
- Stay current with knowledgeable of bank products and services
- Maintain S.A.F.E
- Mortgage Licensing Act of 2008 compliant.
Senior Customer Care Representative
VerizonWireless
08.2002 - 04.2010
- Responsible for maintaining business customer accounts
- Open new lines of services for new and existing clients
- Review and resolve client disputes, billing issues, equipment and technical issues
- Be aware and promote new product and special promotions
- Train new and existing team members.
Production Technicians
InfineonTechnologies
10.2000 - 08.2002
- Provided daily, weekly, and monthly preventive maintenance checks on all ASML and CANNON step and repeat systems.
Production Operator Specialist
DominionSemiConductor(IBM)
04.1995 - 06.1999
- Responsible for daily operations checks, preventative maintenance and assisting in the repair of the TEL CLEAN TRACKS 7 & 8 Systems
- Assist Engineers in the troubleshooting process and equipment issues on the NIKON BODY 12 STEP REPEAT SYSTEM
- Also responsible for providing daily operational checks, preventive maintenance and assisting in the repair of the NIKON 301, 303 DUV Lithography scanner systems.
Sr. production operator
Intel Corporation
08.1995 - 02.1996
- Responsible for daily operations checks, preventative maintenance this included but was not limited to Nikon step & repeat inline, inspection tools
Education
BA / Industrial Engineering -
Arizona State University
Criminal Justice/Marketing -
Orange County Community College
Skills
- Active Learning
- Complaint Handling
- Team Cooperation
- Goal-Driven
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Attention to Detail
- Honest and Dependable
- Payment Processing
- Product Knowledge
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
Referencesavailable
True
Licensingandmilitary
#893219, U.S. Army Military Police DD214 available upon request
Timeline
Sr. Customer Assistant
Computershare
09.2019 - Current
Mortgage Specialist
JPMorganChase
02.2018 - 01.2019
Customer Service Associate
ToyotaFinancial
11.2012 - 11.2016
Personal Banker (S.A.F.E)
WellsFargo
10.2010 - 02.2012
Senior Customer Care Representative
VerizonWireless
08.2002 - 04.2010
Production Technicians
InfineonTechnologies
10.2000 - 08.2002
Sr. production operator
Intel Corporation
08.1995 - 02.1996
Production Operator Specialist
DominionSemiConductor(IBM)
04.1995 - 06.1999
BA / Industrial Engineering -
Arizona State University
Criminal Justice/Marketing -
Orange County Community College
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